Marshmallow taking forever to arrive...

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I'm a Contributor Level 1 ryanl
I'm a Contributor Level 1

Marshmallow taking forever to arrive...

Marshmallow coming in June...

Marshmallow coming soon...

 

Bull.

 

And this topic will be solved NOT when a FidoSomebody gives platitudes (I understand this is all Fido is capable of); it will be solved when I have up to date software on my phone.

 

I remain thoroughly disappointed with this company...

 

 

 

Accepted Solution

Re: Marshmallow taking forever to arrive...

Hey everyone,

 

Marshmallow has been rolled out to all of our Axon phones. Enjoy!

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Re: Marshmallow taking forever to arrive...

Yea its finally here and Fido coudn't care to update the OS Upgrade page that they kept telling us to check.

 

Now that the update is here and it has WiFi calling I now have more issues. When making outgoing calls and the person answers the call just ends. Called customer service from my other line and the girl reset the line I was calling from and dropped the call she called back and dropped the call again this is too much.



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Community Specialist
Community Specialist

Re: Marshmallow taking forever to arrive...

Thanks for the update @KAPABLE-K! You beat us to the punch Wink

 

I just updated the OS Schedule too. Thanks so much for your patience everyone!



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Message 42 of 61
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I'm Helpful Level 1
I'm Helpful Level 1

Re: Marshmallow taking forever to arrive...

Fido stop deleting comments, a post I made a few minutes ago gone. So you manged to get it out months late and now you cleaning up disgruntled comments. Do me a favor if you like deleting delete my contract and let me go.

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Community Specialist
Community Specialist

Re: Marshmallow taking forever to arrive...

Hey @10cc,

 

I don't see that any of your recent posts were deleted. I'll send you a PM to look into this more. 



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I'm a Participant Level 2 carey_76
I'm a Participant Level 2

Re: Marshmallow taking forever to arrive...

Too bad the OS update schedule has bad info.  Just purchased (as in yesterday) an ZTE Axon with the expecation it would have Marshmallow as per the published Fido OS update page, only to find that info for the pro (which isn't even a product Fido carries) is what was referenced incorrectly.  Very sloppy guys.

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Former Moderator FidoTerry
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Re: Marshmallow taking forever to arrive...

Welcome to the community @carey_76! Smiley

 

Just to be sure, you're not able to update to Marshmallow on your phone settings? 



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Message 46 of 61
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I'm a Participant Level 2 carey_76
I'm a Participant Level 2

Re: Marshmallow taking forever to arrive...

Nope.  Contacted chat support when it wasn't working, was confirmed that the info posted to the OS update page was for the Axon pro, not the non-pro which is what Fido caries.  So 5.1.1 is it (and at this point likely all it will get I imagine).

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Former Moderator FidoTerry
Former Moderator

Re: Marshmallow taking forever to arrive...

We will need to look into this and check out what's going on. Thanks for flagging this to us. Smiley 



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I'm Qualified Level 2
I'm Qualified Level 2

Re: Marshmallow taking forever to arrive...

@carey_76 if you just got the phone you're probably still within the time (and usage) limit to return it and pick another one.

 

It doesn't solve the root problem (apparently faulty information on Fido's web page), but it's a possible "workaround" to get a Marshmallow phone.

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I'm a Participant Level 2 fido6672
I'm a Participant Level 2

Re: Marshmallow taking forever to arrive...

I am not able to update my ZTE Axon through the setings app either. Is what is posted on the upgrade schedule an error or is the update actually coming?

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