Marshmallow taking forever to arrive...

Marshmallow taking forever to arrive...

Marshmallow taking forever to arrive...

SOLVED
I'm a Contributor Level 1

Marshmallow taking forever to arrive...

Marshmallow coming in June...

Marshmallow coming soon...

 

Bull.

 

And this topic will be solved NOT when a FidoSomebody gives platitudes (I understand this is all Fido is capable of); it will be solved when I have up to date software on my phone.

 

I remain thoroughly disappointed with this company...

 

 

 

Accepted Solution

Re: Marshmallow taking forever to arrive...

Solved by Community Manager

Hey everyone,

 

Marshmallow has been rolled out to all of our Axon phones. Enjoy!

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60 REPLIES 60

Welcome to the community @carey_76! Smiley

 

Just to be sure, you're not able to update to Marshmallow on your phone settings? 



I'm a Participant Level 2

Nope.  Contacted chat support when it wasn't working, was confirmed that the info posted to the OS update page was for the Axon pro, not the non-pro which is what Fido caries.  So 5.1.1 is it (and at this point likely all it will get I imagine).

I'm Qualified Level 2
I'm Qualified Level 2

@carey_76 if you just got the phone you're probably still within the time (and usage) limit to return it and pick another one.

 

It doesn't solve the root problem (apparently faulty information on Fido's web page), but it's a possible "workaround" to get a Marshmallow phone.

We will need to look into this and check out what's going on. Thanks for flagging this to us. Smiley 



I'm a Participant Level 2

I am not able to update my ZTE Axon through the setings app either. Is what is posted on the upgrade schedule an error or is the update actually coming?

Hey @fido6672

 

We're still looking into getting more information for these updates and we'll be sure to keep everyone in the loop as more info. becomes available! Smiley



I'm a Participant Level 2

Hie there,
I saw aa post of thee XDA forumsa yesterday that Fido hass started rolling outr the Marshmallow updates for thee ZTE Axon (non pro) on November 15.
The poster on the thread noted he owned 2 phones, but only 1 received the push, and I haven't seen anything on my phone yet either. any new updates?
I'm a Participant Level 2

Hi I'm just bumping this thread as I would like an update in this as well.

Hey  @Hilts ,

 

Welcome to the Community :).

 

What exactly would you like an update on? 



I'm a Participant Level 2

Sorry that was in reference to the previous post about the ZTE Axon Marshmallow update. The previous poster mentioned that the update was rolling out but I haven't seen it yet so am wondering when this might be expected.

Thanks

Did you take a look at the OS update schedule right here

 

ZTE Axon 6.0 Marshmallow at the moment, no further news for now Sad



I'm a Participant Level 2

Yes I did see that thanks. However I am still on Android 5.1 and haven't received the 6.0 update yet so am wondering if this is just because it hasn't reached all customers yet.

Thanks

Hey @Hilts!

 

The update is being rolled out gradually. You should get it soon! Smiley



Hey everyone,

 

Marshmallow has been rolled out to all of our Axon phones. Enjoy!



I'm Helpful Level 1

Fido stop deleting comments, a post I made a few minutes ago gone. So you manged to get it out months late and now you cleaning up disgruntled comments. Do me a favor if you like deleting delete my contract and let me go.

Hey @10cc,

 

I don't see that any of your recent posts were deleted. I'll send you a PM to look into this more. 



I'm a Contributor Level 1


@FidoAmandaN wrote:

The update will definitely be on its way soon. Keep an eye on our OS Upgrade Schedule page for more info.

Really... The update will definitely be on its way soon...? 

Well, could you please define "soon"? 

This whole ordeal is very confusing, as Fido "June" doesn't mean June, and Fido "soon" so far apparently means more than 2 weeks at the very least... so August? September?

And I've been checking Fido's useless OS Upgrade page for 40-some straights days now; urging me to continue to do so seems more like an immature prank than customer service.

Like so many other customers, I too am simply waiting to exit this infuriating company.

Free advice: if you tell customers you're going to do something, do it. Don't promise something then proceed to lie through your teeth for weeks on end.

Unbelievable.

As soon as we have an exact date, we'll update the OS Upgrade Schedule page!



I'm a Contributor Level 1

I'm not sure if I would describe this sort of response from Fido as 'sad' or just 'pathetic' - no meaningful communication to interested customers on a reasonable timeline, or, if they are having issues with the upgrade.  With all other major carriers already updated on the S6 you have to believe its just a lack of resources (which begs the question, why continue to use a provider that doesn't devote sufficient resources to provide timely updates?)