Many apps suddenly not working

Many apps suddenly not working

Many apps suddenly not working

Matt_C
I'm a Participant Level 2

Many apps suddenly not working

So I flew to Toronto from BC and as soon as I landed, certain apps would not connect to the internet when using the data network on my phone ( sony xperia z3)

 

Whatsapp

Facebook messenger 

Skype

Uber

Mobile hot spot

 

Phone, text, Facebook, chrome, maps etc. all work fine.

When connected to Wifi, everything works.

 

Data / roaming settings are configured properly

 Fido technical support was not able to help, say that there is no reason that any of these apps shouldn't connect.

 

Has anyone experienced this before and has a fix?

 

 

Thanks, 

Matt

 

 

2 REPLIES 2
FidoNick
Moderator

Hey @Matt_C, and welcome to the Community Smiley

 

That's definitely odd, is your phone a Fido phone or an unlocked phone?

 

If it's unlocked, you may have to turn on data roaming.

 

Have you also checked your settings to see if data is on for those apps?

 

 



Matt_C
I'm a Participant Level 2

Thanks Nick,

 

It's an unlocked phone and data roaming was switched on. As far as I know these apps don't feature the option to turn data on and off (or I don't know how to find them).

 

In any case the problem went away after a few days and the apps began working normally.