Making a payment arrangement

Making a payment arrangement

Making a payment arrangement

Community Manager

Making a payment arrangement

Hey Community!


Sometimes, things happen outside of our control. We get it. If you can’t make a payment in time, let us know so we can arrange something.


Did you know you can make a payment arrangement through our IVR system? Here’s how:


  1. Call 611 from your Fido or 1-888-481-3436
  2. Choose your language (only if you called the toll-free number).
  3. Enter your Fido number (only if you called the toll-free number).
  4. Press 1, then 2 and 2.
  5. Enter your PIN; if you haven’t set one up yet, enter the three digits (numbers) in your postal code.
  6. Follow the instructions.


Once the payment arrangement has been completed, you’ll receive a confirmation text within the next 15 minutes.


Other ways to reach the Credit Operations team:

They’re available:

Monday to Friday: 7 am to midnight EST

Saturday: 7:30 am to 9 pm EST

Sunday: 10 am to 6 pm EST


A few things to take note of:

  • If you don’t pay your bill on time, a late payment charge may apply.
  • If your next bill is issued before you’ve completed your end of the arrangement, your past due balance might appear on the new bill.
  • If you miss one of the instalments in your arrangement, your account may be suspended, a restoral fee may apply and collection activity will continue.
  • If your payment arrangement restores the service, a restoral fee may be charged to your next bill. Your service will be immediately restored.
  • If you choose a different method of payment than discussed, your payment could be received at a later date and your arrangement will be considered as Broken. This could negatively impact your payment history, so contact the Credit Operations team to let them know.


Feel free to search or ask the Community if you have any questions!