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I recently received a call from Fido's Customer Loyalty trying to get me back as a customer. My two year agreement was up and multiple times I tried to negotiate a deal with Fido similar to competitors but Fido was not willing to match which made it impossible for me to stay with them. After I signed up with another provider two days ago, I got a call from the Customer retention team with a new deal. Of course, being after the fact, I thought that was very tacky on their part. I was talking to the service rep and lost the connection. The rep tried calling back but I was in an area with poor service. I have been trying to reach customer service and have left messages. After having thought about it and discussing it with my partner, I would like Fido to get in touch with me as soon as possible, as I have verified with my current provider that I have 15 days to cancel. Would someone at Fido please get in touch with me to discuss the options provided on Wednesday, October 3? Thanks
Sorry Kenny missed your message earlier.