Loyalty - Fido will not match other companies!

Loyalty - Fido will not match other companies!

Loyalty - Fido will not match other companies!

SOLVED
987
I'm a Participant Level 2
I'm a Participant Level 2

Loyalty - Fido will not match other companies!

My current contract ends in 4 days and just happenes to land during these sales.  I called fido support to see what is available and noticed the plan i  was after is available at koodo for $59 and a samsung s5 for $100.  The same plan and phone at fido is $64. 

The CSR could only match for the first 6 months, and then the price would go up after that for the remainder of the contract.  I told her the math doesn't add up and she insisted this is all she could do.  

 

Shouldn't fido match this when people call in? The whole point to retain your sales is to keep customers happy.  The bigger problem is If i do switch I will get non stop phone calls from fido trying to convince you to come back.


S.

 

Accepted Solution

Re: Loyalty - Fido will not match other companies!

Solved by Former Moderator FidoAlyson

Hey @987 ,

Welcome to the Community!

Please note that we don't to price matching! We're more than happy to help whenever we can though and we wouldn't want you to feel otherwise! 

I'll go ahead and send you a PM to see how we can help Smiley

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4 REPLIES 4
987
I'm a Participant Level 2
I'm a Participant Level 2

Sent a PM and replied to the text that was sent to my phone... Still no answer.
Can anyone else help?
FidoStephane
Community Specialist

Hey there 987, 

Really sorry for the delay, we were unsually busy over the weekend. 

I've replied now Wink 



FidoAlyson
Former Moderator

Hey @987 ,

Welcome to the Community!

Please note that we don't to price matching! We're more than happy to help whenever we can though and we wouldn't want you to feel otherwise! 

I'll go ahead and send you a PM to see how we can help Smiley



987
I'm a Participant Level 2
I'm a Participant Level 2

PM sent view text, or do you need it posted here.