Lost sim card

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I'm a Participant Level 2 Aliya_A
I'm a Participant Level 2

Lost sim card

Hello, I am in Mexico now, and I lost my Fido sim card while I was switching it to my travel sim card. How can I block it to avoid unauthorized usage?

 

Accepted Solution

Re: Lost sim card

Hi Aliya_A! 

 

Welcome to the Community! Smiley 

 

I'm sad to see that you lost your SIM card! You can actually block it yourself by logging in to your My Account on fido.ca. Once logged, in, click on "Services" and then "Mobile". You'll then need to scroll down and select "Report Lost/Stolen Phone". 

 

I hope this helps! 

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Former Moderator FidoMegan
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Solution

Re: Lost sim card

Hi Aliya_A! 

 

Welcome to the Community! Smiley 

 

I'm sad to see that you lost your SIM card! You can actually block it yourself by logging in to your My Account on fido.ca. Once logged, in, click on "Services" and then "Mobile". You'll then need to scroll down and select "Report Lost/Stolen Phone". 

 

I hope this helps! 



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I'm a Participant Level 2 Aliya_A
I'm a Participant Level 2

Re: Lost sim card

Thanks a lot!

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I'm a Participant Level 1 Ekambhullar801
I'm a Participant Level 1

Re: Lost sim card

There is no

option for lost or stolen.

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Moderator (inactive) FidoRanya
Moderator (inactive)

Re: Lost sim card

Hey @Ekambhullar801 ,

 

There sure is! 

 

Did you follow the instructions in @FidoMegan 's post? 

 

What do you see when you're on My Account? 



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Moderator
Moderator

Re: Lost sim card

Hey @Ekambhullar801!

 

Where you able to find it?

 

Do you still need help with that?

 

Let us know.



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