I know that Fido records all the calls whenever you call in but how about live chat?
Does Fido record all the chat logs as well?
Solved! Go to Solution.
Why does Fido live chat not allow you to print off or send to email my conversation? Most live chat systems allow that. Tiring taking screen shots to preserve the conversation
How can I save the chat transcript? I just change my plan minutes ago and I want to be able to see the conversation again just in case I forgot about something.
You can access the Live Chat when logged in to My Account.
It's under the My Fido Service section. You just need to scroll down and you should see a grey box that says "Have a Questions?". Inside that box will be a yellow button marked Chat Now. Click on that and you'll be connected to our Live Chat.
Hope this helps!