Live Chat - Record?

Live Chat - Record?

Live Chat - Record?

SOLVED
jadewyt
I'm a Participant Level 1

Live Chat - Record?

Hello,

 

I know that Fido records all the calls whenever you call in but how about live chat?

 

Does Fido record all the chat logs as well?

 

 

Accepted Solution

Re: Live Chat - Record?

Solved by Community Specialist

Yes we record our live Chats as well,

 

Why do you ask?

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10 REPLIES 10
LVP
I'm a Participant Level 3
I'm a Participant Level 3

Why does Fido live chat not allow you to print off or send to email my conversation? Most live chat systems allow that. Tiring taking screen shots to preserve the conversation

Hey @LVP Smiley

I answered your PM.

 

Talk to you soon.



LVP
I'm a Participant Level 3
I'm a Participant Level 3

Sorry did not see where you answered about printing off chatline conversation? Where would I find that?

FidoMaria
Former Moderator

@iamxiana07 & @LVP For the time being, we don't have the option to save your chat log, but you can always copy/paste the conversation to a document and save it for your personal records.

 

If there's anything that you need to go over in your account, let me know and I'll send you a PM. Smiley



iamxiana07
I'm a Participant Level 1

How can I save the chat transcript? I just change my plan minutes ago and I want to be able to see the conversation again just in case I forgot about something.

marians1068
I'm a Participant Level 2

Where are you live chat?

Hey marians1068!

 

You can access the Live Chat when logged in to My Account.

 

It's under the My Fido Service section. You just need to scroll down and you should see a grey box that says "Have a Questions?". Inside that box will be a yellow button marked Chat Now. Click on that and you'll be connected to our Live Chat.

 

Hope this helps! Smiley 

 

 



marians1068
I'm a Participant Level 2

Hello hello
marians1068
I'm a Participant Level 2

Please connect with me for live chat

 

 

***Edited for personal information***

FidoStephane
Community Specialist

Yes we record our live Chats as well,

 

Why do you ask?