Listening to voice messages

Listening to voice messages

Listening to voice messages

Adassa1
I'm a Participant Level 3

Listening to voice messages

why there is a delay to read voice messages?

Since OS11, there is a delay to read voice messages. 

I had it 6S plus and in X too.

Thank's

10 REPLIES 10
FidoAmanda
Former Moderator

Hey Adassa1!

 

Welcome to the Community!

 

I'm not sure I follow exactly what you're referring to. Are you referring to your voicemail messages?



Adassa1
I'm a Participant Level 3

Yes

Exatly, i'm referring to visual voicemail on iphone X under OS11

Thank you

Do you mean that you are experiencing delas in receiving your voicemail notifications? 

 

Could you give us more details about what exactly is going on?

 

Thanks!



Adassa1
I'm a Participant Level 3

When I receive a message, the notification enters without problem.
On e iphone I click on play for the message, there is a delay of a second before hearing the voice.

Adassa1
I'm a Participant Level 3

4-5 seconds before i hear voice message

Hey @Adassa1 and thanks for reaching out.

 

I have to admit that it's the first time that I hear about a delay on the visual voicemail.


I use OS11 on a Iphone 7 Plus right now and there's no delay at all.

 

My suggestion would be to do a full restore of your phone throught iTunes.


Of course, you would need to back up your phone first to make sure you don't lose any information.

 

From there, if you stil have a delay issue, I would suggest to visit a APPLE store to see if they have more information on this.

 

I hope this helps.



Adassa1
I'm a Participant Level 3

I was at Apple store.

Technician told me that he has iphone with fido and has same delays.

he made check-up of my phone and everting materiel was correct.

Guys from Fido store told me to call technical support, i didn't yet.

Hey @Adassa1 and thanks for reaching out.

 

Keep us updated on what happens once you contact the technical support.

 

 



Does it persist after a full restart of your device?

 

If yes, we could always try to reset the voicemail completely to see if it helps.



Adassa1
I'm a Participant Level 3

Yes it persist after a many full restart of device

 

As i said, i have this since upgrade to OS11, I had same problem on iphone 6S plus and now on Iphone X.