Linking Fido account to online profile

Linking Fido account to online profile

Linking Fido account to online profile

hammadattique
I'm a Participant Level 1

Linking Fido account to online profile

I am trying to link my new Fido account to my Fido.ca online account and it's giving me the error message "Sorry, the information you’ve entered is not in our records."

I've been trying for some time now but it keeps repeating the message.

 

3 REPLIES 3
Vickie
I'm a Participant Level 1

Hi
FidoMaria
Former Moderator

Hi @Vickie. Welcome to the Community! Smiley

 

How can we help you?



FidoManuel
Former Moderator

Hey hammadattique!

 

Make sure you enter the same information you have on your account, email address must match!

Can you clear your cache, and try again one more time. 
Let me know if that worked for you Smiley