Lg Prada KU5400 trouble

Lg Prada KU5400 trouble

Lg Prada KU5400 trouble

SOLVED
VL3
I'm a Contributor Level 1
I'm a Contributor Level 1

Lg Prada KU5400 trouble

Hi there,

I am experiencing difficult with the setting of this phone. I am under fido, but the phone can only detect Rogers network and keep setting to the roger network and I have a very poor reception. Please advice what can I do to set it back to fido? Thank you very much!

V

 

 

 

 

 

Accepted Solution

Re: Lg Prada KU5400 trouble

Solved by Fido Employee Amanda1

Hey VL3!

 

I know this is an old post but I would like to provide some more information in case anyone else would like to use this model on the Fido network in the future. :smileyhappy:

 

I have taken a look at the specifications for this device. This device has access to 2G on the 850 / 900 / 1800 / 1900 MHz frequencies and 3G on the 900 / 1900 / 2100 MHz frequencies. Fido used 850 MHz and 1900 MHz for GSM, UMTS, HSPA and HSPA+ thus the device will function on both the 2G network and the 3G network. However, since this device only has access to one of the frequencies used for the 3G network, the 1900 MHz frequency, the availability of this connection may depend on your location and the frequency used for 3G in that location. 

 

Hope this helps!

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FidoStephane
Community Specialist
VL3
I'm a Contributor Level 1
I'm a Contributor Level 1

No it didn't answer my question completely but thank you for the reply.

It is the problem that I can't even load my fido account app. Also the data is so slow with that phone...would you able to advice why ?

The phone support Cellular;Networks: GSM850, GSM900, GSM1800, GSM1900, UMTS2100 (B1)


Please & thank you!!!
Amanda1
Fido Employee

Hey VL3!

 

I know this is an old post but I would like to provide some more information in case anyone else would like to use this model on the Fido network in the future. :smileyhappy:

 

I have taken a look at the specifications for this device. This device has access to 2G on the 850 / 900 / 1800 / 1900 MHz frequencies and 3G on the 900 / 1900 / 2100 MHz frequencies. Fido used 850 MHz and 1900 MHz for GSM, UMTS, HSPA and HSPA+ thus the device will function on both the 2G network and the 3G network. However, since this device only has access to one of the frequencies used for the 3G network, the 1900 MHz frequency, the availability of this connection may depend on your location and the frequency used for 3G in that location. 

 

Hope this helps!



FidoStephen
Community Manager


@VL3 wrote:
No it didn't answer my question completely but thank you for the reply.

It is the problem that I can't even load my fido account app. Also the data is so slow with that phone...would you able to advice why ?

The phone support Cellular;Networks: GSM850, GSM900, GSM1800, GSM1900, UMTS2100 (B1)


Please & thank you!!!

Hey VL3,

 

Based on the frequencies you posted, the phone is compatible with our network. Have you tried doing a manual network search and selecting Fido from the list?

 

 Also, could you post the APN settings that you added to your phone here?



VL3
I'm a Contributor Level 1
I'm a Contributor Level 1

I tried to do the network search however it only shows Rogers & wind network.

Here is the APN setting I have

APN1 [this one will have the radio button beside it]
Name: fido internet
APN: internet.fido.ca
Username: fido
Password: fido
APN Type: default
(all other fields blank)

APN2 [this one will not have any radio button beside it]
Name: fido mms
APN: mms.fido.ca
MMSC: http://mms.fido.ca
MMS Proxy: 205.151.011.013
APN Type: mms
(all other fields blank)

Perhpas I should go to a fido store to have them to take a look with?

If fido unable provide the service I need then I have the right to terminate my contract with Fido right.

Many thanks!
FidoStephen
Community Manager

Hey, 

 

I'm not 100 % sure if it'll help, but I'd suggest changing the APN to Fido-core-appl1.apn  instead of internet.fido.ca

 

This may help with the data. 

 

For the network, I may suggest bringing it in to a store to see if they can find anything in the settings. 



VL3
I'm a Contributor Level 1
I'm a Contributor Level 1

Yes it works better, however the download & upload speed is super slow around 30kbps...please advice why???
FidoStephen
Community Manager

At this point I would suggest trying your Fido SIM card in a Fido phone to see if you get the same data speeds. If not, then it would be an issue with your phone. If you do have the same issue with a Fido phone, then I'd suggest contacting our suport team at 1-888-481-3436 from any phone apart from your Fido phone to troubleshoot within your account. 



VL3
I'm a Contributor Level 1
I'm a Contributor Level 1

Thank you so much for ur response.

But it is wired that when I connect with a wifi network the speed is great around 700kbps. Does that mean the fido network is slow??? Please advice thanks!
FidoStephen
Community Manager


@VL3 wrote:
Thank you so much for ur response.

But it is wired that when I connect with a wifi network the speed is great around 700kbps. Does that mean the fido network is slow??? Please advice thanks!

If you are successfully connected to our 3G or 4G network, you should be getting much higher than 30 Kbps speeds. When connected to Wi-Fi, you're connected to a completely separate network. The best thing to try is your SIM in another phone to see if you have the same issue.