Late payment charges

[Magdi1]

I need to know why I've been charged with late payment fees noting that I paid the 17th of November as monthly.

Thanks

[FidoPamela]

Hi @Magdi1!

Welcome to the Community  

To not be billed any late payment fee, you would need to make sure that the payment is received on our end by the due date. 

To confirm the information for sure, I will need to check your account. I'll send you a PM shortly. 

Talk to you soon!