Late Payment

[RR87]

I've activated automatic payment from authorized credit card which seems to be working since the payment has been transacted since last two months successfully. 

However, it has been incurring late charges on both occassions which is apalling to me because the whole point of automatic payments is so that there is literally NEVER a late charge. When i was doing manually i never went late !!

Would be very glad if someone please explained.

Rakesh

[FidoKenny]

Hey @RR87 and thanks for reaching out

That's definitely odd. You shouldn't be charged for late payment charges, especially if you are registered to automatic payments.

The monthly Automatic Credit Card /Prepaid  Credit Card / Visa Debit card are always taken 14 days after the close date.

I would like to take a look at your account to see what happened.

I'm sending you a PM now to get this looked into. We will talk soon