LG G5 keep freezing and restarting

LG G5 keep freezing and restarting

LG G5 keep freezing and restarting

SOLVED
mbekkali
I'm a Participant Level 2

LG G5 keep freezing and restarting

Hello,

 

I just got a new LG G5 yesterday and it keeps freezing and restart after few seconds.

did someone already experience this issue?

 

I did a complete reset of the phone and still same thing.

I'm planing to return it back but I dont know if they can change it in fido stores or I should send it back with UPS, since I received it by UPS.

 

Thanks

 

 

 

Accepted Solution

Re: LG G5 keep freezing and restarting

Solved by Former Moderator FidoChristina

Hey @mbekkali!

 

It certainly isn't normal for any phone to be doing that, especially so soon after purchase. I think exchanging it is a good way to go!

 

 An exchange can be done within 15 days  through the original point of purchase so you'd have to ship it back through UPS using the return waybill. Before you do that though, be sure to set up the exchange.

 

Want me to send you a PM?

 

 

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3 REPLIES 3
FidoChristina
Former Moderator

Hey @mbekkali!

 

It certainly isn't normal for any phone to be doing that, especially so soon after purchase. I think exchanging it is a good way to go!

 

 An exchange can be done within 15 days  through the original point of purchase so you'd have to ship it back through UPS using the return waybill. Before you do that though, be sure to set up the exchange.

 

Want me to send you a PM?

 

 



mbekkali
I'm a Participant Level 2

yes, please

PM coming your way Smiley