LG G5 / LG G4 unable to setup wifi calling

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I'm Qualified Level 1
I'm Qualified Level 1

LG G5 / LG G4 unable to setup wifi calling

Hello all,

 

I am having some trouble trying to get Wifi calling on my LG G5 and my LG G4 (2nd line).

 

When I try to set it up, it will ask for my phone number.  Upon entering the verification code the following message popped up "We are unable to process your request at this time.  Please contact customer support 1-888-764-3771".  The same mssage popped up when I try to set up on LG G4 and LG G5.  I checked with fido services and wifi calling were enabled on both my lines.

 

Please note both phones have the most updated phone software.

 

**Edited to add label

 

Does anyone encountered this issue and found a solution?

 

Thanks in advance.

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I'm a Participant Level 3
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Re: LG G5 / LG G4 unable to setup wifi calling

hi Catherine,

 

I just called fido and they put a service code on the plan and now it is activited. all good, thank you.

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Former Moderator
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Re: LG G5 / LG G4 unable to setup wifi calling

Hey @justin_

 

Thanks for the follow-up Smiley

 

Glad to know it's up & running now! 



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Re: LG G5 / LG G4 unable to setup wifi calling

I am having this exact same problem on my LG G5. Any ideas on how I can fix this?

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Re: LG G5 / LG G4 unable to setup wifi calling

I have an LG G5 and have had it for about a month now and have had no success setting up the wifi calling on it. Any suggestions on what to do? Before I would get an error saying to call customer service. Now, it just freezes on the "Get Verification code" screen where I enter my phone number in.

 

 

***Edited to add label

 

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Former Moderator
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Re: LG G5 / LG G4 unable to setup wifi calling

Hey @binghamfamily!

 

We'll need to take a closer look in regards to this! I'll be sending you a PM shortly:)

 

 



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Re: Unable to set up wifi calling on LG G5

Hey @binghamfamily! I moved your post since we had a similar thread and I thought it would be more handy Smiley

 

Have you tried this cool link here ?

 

Keep us posted Smiley

 

 

 

 



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I'm a Contributor Level 2
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Re: Unable to set up wifi calling on LG G5

Hello there:

 

I am having the same problem as other posters, wifi calling works on IPhone but does not work on LG G5. I got the LG G5 from a friend who had it as a hardware upgrade. It is a Fido locked phone. When I put the SIM in IPhone wifi calling works fine. I also got an email from Fido thanking me for signing up for wifi calling. When I remove the SIM from iPhone and put in G5 it works for the first call and then does not work. When I go to the registration page it says my device is not supported and I must call Fido for help. Can't figure out what's going on. Spent an hour with Fido CS over phone but the lady could not figure out the problem.

 

i hope some one will be able to help me set it right.

 

thanks

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Re: Unable to set up wifi calling on LG G5

Hey @hukerikar!

 

Do you have the most updated software version on the LG G5? If not, can you update and give it a try?

 

 

Let us know!

 

- Christina



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Re: Unable to set up wifi calling on LG G5

Hello Christina,

 

I have the latest update, and followed all the steps as advised in the earlier posts but to no avail.

 

someone in an earlier post has mentioned about a code to be added to the plan? What is that? Are we missing that perhaps?

 

thanks,

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Re: Unable to set up wifi calling on LG G5

Hey @hukerikar,

 

Thanks for letting us know!

 

I'll send you a PM to take a closer look at your account Smiley

 

Talk to you soon!

 

 



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