LG G4 not eligible to wifi caling

[dc70]

Hi,

I have ab LG G4 smart phone bought from Fido with the latest OS update (android 6.0). When I try to set it up the to work with wifi calling I get a message that my phone is not elgible to wifi calling or that I should contact cosomer support.

Thanks

[dc70]

@dc70 Did you get the phone from Fido? If you did not you will have to get Fido to add the IMEI number to your profile then try it again but its not guarantee.

If you did get the phone from Fido you will have to contact customer support and have to check your profile to make sure the WiFi option is on your profile.

[KAPABLE-K · Accepted solution]

@dc70 Did you get the phone from Fido? If you did not you will have to get Fido to add the IMEI number to your profile then try it again but its not guarantee.

If you did get the phone from Fido you will have to contact customer support and have to check your profile to make sure the WiFi option is on your profile.

[dc70]

Hi

Thanks for the reply,

I did get the phone fron Fido. I have already contacted customer service and they told me that my profile is up-to-date. I am still not able to to use wifi calling

Thanks,

  Doron

[FidoStephen]

Hey @dc70!

Do you have a data block on your account by any chance? If so, that would prevent Wi-Fi Calling from working. If not, let me know and we'll need to check out your account.

[dc70]

Hi,

I don't have any data block on my acount.

Thanks,

 Doron

[dc70]

Hi,

I don't know if you have change anything in my acount but after many weeks of trying I have just manged to setup wifi calling on my phone.

[FidoStephen]

That's great to hear @dc70! Thanks for the update.