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Hi there,
Just last week I got an update on my G4, trumpeting the arrival of wifi calling. When I try to activate it on my phone, I get told that it "looks like your (my) device isn't eligible for wi-fi calling".
Sorry, but what am I missing here? Wasn't that the point of the update?
Any advice is welcomed. Thanks!
I'm having the same problem with my G4.
Yes, I bought it from Fido, it's running Android 6.0, patch 2016-07-01, and I followed all the instructions linked (multiple times)
Still keep getting the message "Looks like your device isn't eligible etc"
How do I fix it, please?
I have the same issue. Would you please help me resolve it?
Thanks
I have a similar problem except ive managed to regiser for wifi calling , it takes about 10 minutes to enabale it in the calling menu , then it magicly disables itself again . I have no icon on my task bar showing im connected to wifi callin . My phone was a direct purchase from fido it has android ver6.0 and security patch 2016 - 07 -01
Hey @paulm50 and thanks for reaching out.
You had a chance to reboot your phone?
And to remove the sim card and put it back in to see if you would get a different result?
I called customer service last night night , The sent some reset codes to my phone , i rebooted it and wifif calling worked , it also fixed voicemail although i still have an issue with not recieving voicemail notifications . Im on hold to customer services now to try to rectify that .
Hey @Emicrocall!
Can you confirm if your device was purchased directly from Fido or if you are you using an unlocked phone?
Hey @oldgoat75!
Did you get your LG G4 with Fido? If it's unlocked, is it configured to work with our network?
Hi there Christina,
The G4 was obtained directly from Fido, and is not unlocked.
Hi there Ranya,
Thanks for replying! I have tried the steps as described; when I click on the link to register for wifi calling I'm told my it looks like my device isn't eligible for wifi calling.
Most unusual....