LG G4 not eligible for wifi calling?

[oldgoat75]

Hi there,

Just last week I got an update on my G4, trumpeting the arrival of wifi calling.  When I try to activate it on my phone, I get told that it "looks like your (my) device isn't eligible for wi-fi calling".

Sorry, but what am I missing here?  Wasn't that the point of the update?

Any advice is welcomed.  Thanks!

[AlteredCarbon]

I'm having the same problem with my G4. 

Yes, I bought it from Fido, it's running Android 6.0, patch 2016-07-01, and I followed all the instructions linked (multiple times)

Still keep getting the message "Looks like your device isn't eligible etc"

How do I fix it, please?

[FidoAmanda]

Hey AlteredCarbon!

That's odd! I'll send you a PM shortly to take a closer look at this with you.

[laurentmathurin]

Hi,
I have the same symptoms. I've make sure i have the latest android version and i have the same error (device not eligible for wifi calling). I was able before i need to send my phone for reparation (boot loop issue). I speak with support and they should call me back but if you have any idea meantime.
Thanks

[FidoAmanda]

Hey laurentmathurin!

I'll send you a PM shortly and we'll see if we can figure this out!

[Whiz1]

Same problem here

[FidoJessica]

Hey@Emicrocall !

I'm going to be sending you a PM shortly so we can take a look at this

Hey@Whiz1 

I'll be sending you a PM as well so we can take a peek too!

[User909]

I have the same issue. Would you please help me resolve it?

Thanks

[FidoRanya]

Hey @User909 , 

Sending a PM your way right now! 

[paulm50]

I have a similar problem except ive managed to regiser for wifi calling , it takes about 10 minutes to enabale it in the calling menu , then it magicly disables itself again . I have no icon on my task bar showing im connected to wifi callin . My phone was a direct purchase from fido it has android ver6.0 and security patch 2016 - 07 -01

[FidoKenny]

Hey @paulm50 and thanks for reaching out.

You had a chance to reboot your phone? 

And to remove the sim card and put it back in to see if you would get a different result?

[paulm50]

I called customer service last night night , The sent some reset codes to my phone , i rebooted it and wifif calling worked , it also fixed voicemail  although i still have an issue with not recieving voicemail notifications . Im on hold to customer services now to try to rectify that .

[brianxkoo]

I am having the same issue. Fido live chat didn't know what was wrong.

Got the LG G4 from hardware upgrade earlier this year but I am experiencing several drop calls in my area so I want to use WiFi calling now

[FidoPierre]

Hey @brianxkoo!

I'll send you a PM so we can check this out together.  

[Emicrocall]

Same here. I did followed step even restarting i m on lastest updates. Nothing work keep getting saying not compatible... Please share the fix

[FidoPierre]

Hey @Emicrocall! 

Can you confirm if your device was purchased directly from Fido or if you are you using an unlocked phone? 

[Emicrocall]

Yes bought from fido directly

[FidoChristina]

Hey @oldgoat75!

Did you get your LG G4 with Fido? If it's unlocked, is it configured to work with our network?

[oldgoat75]

Hi there Christina,

The G4 was obtained directly from Fido, and is not unlocked.

[FidoRanya]

Did you follow the instructions as listed right here @oldgoat75  ? 

[oldgoat75]

Hi there Ranya,

Thanks for replying!  I have tried the steps as described; when I click on the link to register for wifi calling I'm told my it looks like my device isn't eligible for wifi calling.

Most unusual....