July 14 2016 Bug

Service interruption


We sincerely apologize to our customers. Especially during these times, we know connectivity is critical and are working hard to restore services for customers who continue to experience wireless interruptions. Residential wireline internet services are not impacted. We will continue to provide updates. Please follow this thread for updates.

July 14 2016 Bug

July 14 2016 Bug

Calin
I'm a Participant Level 3

July 14 2016 Bug

My Prepaid phone on fido.ca no longer looks like preaid:

Balance zero

Expiry date none

Instead of refill options it shows invoice options

No add-ons

 

3 REPLIES 3
FidoPierre
Moderator

Hey @Calin!

 

Thank you for taking the time and sharing this information and all of the details. 

 

It's definitely odd and should not appear this way once you're logged into My Account. I'll send you a PM so we can take a closer look at this together. Smiley 

 

***Edited to modify Title***

 

 



Calin
I'm a Participant Level 3

Actually, I am not sure I mind this one ...

Voucher.JPG

***Edited to modify title***

Calin
I'm a Participant Level 3

Customer Service assured me that I do not have Unlimited Outgoing texts so keeing the add-on.

unl.JPG

 

***Edited to modify title***