Ive already paid for last months bill but it appeared on this months payment

Ive already paid for last months bill but it appeared on this months payment

Ive already paid for last months bill but it appeared on this months payment

SamLy1273
I'm a Participant Level 1

Ive already paid for last months bill but it appeared on this months payment

Hello, my name is Sam and I have a shared plan with Binh. Ive paid for my last months bill instore but when I went on my fido account to pay this months bill, the last months bill appeared. Ive tried calling but couldnt get through to someone. 

 

2 REPLIES 2
FidoNick
Moderator

Hey @SamLy1273!

 

If you dial *28 from your Fido phone to check the balance, does the balance given to you include last month's bill as well?

 

Let us know and we'll go from there Smiley

 

 

 

 



KAPABLE-K
MVP

Hello @SamLy1273,

 

Welcome to the community!

 

It could have been that you missed last months due date that's why it is showing on this months bill. 

 

A moderator here in the community can send you a private message and have a look at your account.