Ive already paid for last months bill but it appeared on this months payment

Service interruption


An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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Ive already paid for last months bill but it appeared on this months payment

Ive already paid for last months bill but it appeared on this months payment

SamLy1273
I'm a Participant Level 1

Ive already paid for last months bill but it appeared on this months payment

Hello, my name is Sam and I have a shared plan with Binh. Ive paid for my last months bill instore but when I went on my fido account to pay this months bill, the last months bill appeared. Ive tried calling but couldnt get through to someone. 

 

2 REPLIES 2
FidoNick
Moderator

Hey @SamLy1273!

 

If you dial *28 from your Fido phone to check the balance, does the balance given to you include last month's bill as well?

 

Let us know and we'll go from there Smiley

 

 

 

 



KAPABLE-K
MVP

Hello @SamLy1273,

 

Welcome to the community!

 

It could have been that you missed last months due date that's why it is showing on this months bill. 

 

A moderator here in the community can send you a private message and have a look at your account.