This is THE place to find answers, ask questions and share advice. Register now to join the conversation!
We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.
May 3, 2016 I signed up at a local kiosk in B.C. for a plan that was labelled FidoPulseBYOP Plan with the product SKU and Tracking # on my sales receipt for the sim card. While entering my info online, the young fellow at the kiosk reversed 2 letters of my email address. Unfortunately it went through to Fido's system, so they were unable to change it, even before I left the kiosk. As I do all my bill paying and monitoring online, I was upset to learn that because of this error, I was not able to see my account. After 6 calls and 5 'escalations' by Fido, they were unable to fix the error and make my account viewable. Today (24 days later), I got a text from Fido saying it had been fixed. The account according to Fido is not FidoPulse (which includes Spotify), and they will not do anything to acknowledge that the plan I signed up for and is clearly shown on my receipt is valid. After over 5 hours of my time in the last 24 days to clarify this situation, Fido is not willing to do anything to compensate! I am soooooo fed up with their system, their promises to fix the problem (3 times promised call-backs, didn't happen at ALL)! If you have a choice, DON'T get mixed up with this mob!!!
I have a similar issue........I signed up with Fido Pulse so that I could take advantage of the $5 a day roaming charge if I go to the USA as well as the Spotify feature. I am now told (3 wks later) that this is not the plan I signed up for & I do not qualify for either!! Not sure what to do!!
Hey @ljf
Welcome to the community!
To benefit from our Fido Roam pricings we'll need to be sure you are set-up on a Fido Pulse plan. I'll send you a PM so we can take a closer look at this together.
Hey @momsrs welcome to our community forums.
I'm really sorry to hear about your experience, it makes me really sad to read this :(.
I'd like to look into this with you, I'll be sending you a PM in a bit.