May 3, 2016 I signed up at a local kiosk in B.C. for a plan that was labelled FidoPulseBYOP Plan with the product SKU and Tracking # on my sales receipt for the sim card. While entering my info online, the young fellow at the kiosk reversed 2 letters of my email address. Unfortunately it went through to Fido's system, so they were unable to change it, even before I left the kiosk. As I do all my bill paying and monitoring online, I was upset to learn that because of this error, I was not able to see my account. After 6 calls and 5 'escalations' by Fido, they were unable to fix the error and make my account viewable. Today (24 days later), I got a text from Fido saying it had been fixed. The account according to Fido is not FidoPulse (which includes Spotify), and they will not do anything to acknowledge that the plan I signed up for and is clearly shown on my receipt is valid. After over 5 hours of my time in the last 24 days to clarify this situation, Fido is not willing to do anything to compensate! I am soooooo fed up with their system, their promises to fix the problem (3 times promised call-backs, didn't happen at ALL)! If you have a choice, DON'T get mixed up with this mob!!!
I have a similar issue........I signed up with Fido Pulse so that I could take advantage of the $5 a day roaming charge if I go to the USA as well as the Spotify feature. I am now told (3 wks later) that this is not the plan I signed up for & I do not qualify for either!! Not sure what to do!!