Issue with online store...

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I'm a Participant Level 3
I'm a Participant Level 3

Issue with online store...

I was wondering if anyone else encountered a similar issue...I was putting together a plan + device upgrade online on www.fido.ca and I saved it and it said that it would be saved for 15 days and now that I have gone back in, it is no longer there?? Super frustrating and disappointing! If anyone has any insight please let me know! Thank you.

 

 

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Former Moderator
Former Moderator

Re: Issue with online store...

Hey @cap81

 

The offer can indeed be saved for a bit as long as it remains available. If our offers change in the meantime, you may need to start over. 

 

Have you tried to place a new order to see if it goes through? 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Issue with online store...

Hi Pamela,

Thanks for getting back to me...so the plan that I want is still there. The only thing that has changed on me is the price of the device (was $49, now it's $99). The strange part is when I called in, the agent told me that I do have a $50 credit on my device showing on my file....so I am a bit confused. Any ideas?

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Former Moderator
Former Moderator

Re: Issue with online store...

To give you mode details on the upgrade, we'll have to access your account. 

 

For account related questions you can always message us directly on Facebook or Twitter but don't worry, I'll send you a private message here so we can get started.

 

Talk to you soon! 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Issue with online store...

Hi Rachel,

 

I would really appreciate that...I'm a little confused to be honest. Thank you!

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