Isn't loyalty a two way street?

[trevconkey]

I've been a Fido customer who pays on time for 15 years. My agreement is coming up and I called and was offered the same deal as a friend of mine that has been a customer for 2 years. How does that work? 

I understand things go up, and phone costs go up, etc etc, but I've heard of plans recently being offered for much less than what I'm paying and they're getting more value. When I call they say "retention" doesn't have any more authority to give deals. What is going on?

[FidoCharles]

Hey @trevconkey

Welcome to the Community!

We do try to offer as many option as possible to all of our customers! We also offer promotions to new and existing lines

And from time to time, we do have big deals available only for a certain period of time.

If you'd like us to have a deeper look at your options for new device you can definitely contact us on Social Media or we can also send you a PM on here if you prefer.

[trevconkey]

Sure, you can PM me. I'm open to that conversation. Thanks!

[FidoKenny]

Hey @trevconkey

I'm sending you a PM now.

Talk to you soon.

[trevconkey]

Done.