Iphone 6s - caller ID not working

Iphone 6s - caller ID not working

Iphone 6s - caller ID not working

SOLVED
babunga
I'm a Participant Level 2

Iphone 6s - caller ID not working

Got my iphone 4 days ago, caller ID worked for the first 48 hours then started displaying UNKNOWN for all incoming calls afterwards. (These are calls from people on my contact list)

 

Tried resetting and changing cellular bands, nothing has worked.

 

Any tips? Or do I need to return this phone?

Accepted Solution

Re: Iphone 6s - caller ID not working

Solved by Former Moderator FidoMatt

Hi Babunga, 

 

That is odd, I will have to verify your account to be certain, you will be receiving a private mesasge shortly. 

View solution in context
16 REPLIES 16
cmorisawa
I'm a Participant Level 3

Hi, I'm having the same problem, my known contacts are calling me but I only see Unknown instead of their contact name. I recently upgraded to the iPhone 6s on Sept 25th 2015 and that's when the problem started.

I can't see how babunga's issue was solved so please help me out.

Chris

Hey cmorisawa!

 

Let's take a look in your account and see what's up. I'll send you a PM soon. Smiley



threeopus3
I'm a Participant Level 2

I am having the same problem. Is there a fix? Thanks.

Aj76
I'm a Contributor Level 2

Hi there, could you please confirm what iOS version you on ? Have you enabled Show My Caller ID option in 

 

Generals>Phone>Show My Caller ID toggle set it on and reboot your phone.

 

hope it helps 

cheers 

threeopus3
I'm a Participant Level 2

Hello. I am using iOS 9.1. Show My Caller ID is already enabled. Is there anything else I can try? Thanks for your help.

Hey there! 

 

Can you press and hold the power & middle button until you see an Apple on your screen. 

 

That will reset the phone, it might a little longer than usual to reboot.

Test it with different numbers after, let me know if that worked for you. 



threeopus3
I'm a Participant Level 2

Hi, that did nothing. I have been told to ask Fido to turn off "advanced LTE". Does that make sense?

It can help us identify the problem. 

 

What happens when you turn it off? 



miissgalvez
I'm a Participant Level 2

Hi! 
I'm also having the same problem where all my incoming calls are showing up unkown. Is there a way to fix this?

Note:

- Recently upgraded to iphone 6s

- Caller ID was working the past week & are now unknown 

Hey miisgalvez.

 

Do you get any change when you try to reboot your device?

 

Let me know.

 

 

***edited for typos***



miissgalvez
I'm a Participant Level 2

No change, it's still uknown Sad

Hey @miissgalvez, are you able to test your SIM in another phone? 



The problem is with the Advance Calling try disabling VOLTE and have Fido disable it also and see if the caller ID works.



babunga
I'm a Participant Level 2

Working now, thanks for the help Matt.
FidoMatt
Former Moderator

Always happy to help!



FidoMatt
Former Moderator

Hi Babunga, 

 

That is odd, I will have to verify your account to be certain, you will be receiving a private mesasge shortly.