International Text not sending

International Text not sending

International Text not sending

vivian2
I'm a Participant Level 3

International Text not sending

Hi,

I got my monthly plan today and try to text people oversea. I can receive the message they sent me but they cannot receive mine. And it works fine to send text to my friends in Canada. Need help, please!

 

Thanks

 

7 REPLIES 7
FidoKenny
Moderator

Hey vivian2 and welcome to the Community.

 

The correct dialling pattern (national, to the U.S. or international) has to be used when sending text messages.

 

Which country are you trying to send text messages to?

 

 



vivian2
I'm a Participant Level 3

Try to send to Taiwan. I receive their message (+886 XXX XXX XXX) and I reply, but they did not get mine.

And this is happening with more than one international user?

 



vivian2
I'm a Participant Level 3

I just check my account and there's no text usage. Only those imessage (iphone) go through.

Hey vivian2! 

 

Can you disable iMessage from your phone and try again sending your text message. 

Let me know if that worked!



vivian2
I'm a Participant Level 3

No. It's not working at all.

I'll send you a PM in a few minutes to look into that Smiley