International Text Messaging Travel Packs - Advertised but not available??

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I'm a Participant Level 2 leebee
I'm a Participant Level 2

International Text Messaging Travel Packs - Advertised but not available??

I'm trying to add the International Travel Pack that costs a one-time fee of $25 for 75 texts listed on their website here: http://www.fido.ca/web/content/messaging/text_messaging_options&lang=en#travel

 

- Phoned Fido, they couldn't find it.  Was told to do it through the app Fido My Account.

- Tried to do it through the app and it wasn't listed there.

- Opened a chat with a Fido rep.  She still couldn't find it.

 

Hey Fido, WHY DO YOU ADVERTISE IT IF YOU DON'T SELL IT.  There is nothing that says it's not available with my plan or my phone.  I'm so frustrated.  Not only are Fido travel packs way more expensive than Koodo, but they don't have what they advertise.   I'm not happy right now Sad

 

 

 

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Re: International Text Messaging Travel Packs - Advertised but not available??


@leebee wrote:

I'm trying to add the International Travel Pack that costs a one-time fee of $25 for 75 texts listed on their website here: http://www.fido.ca/web/content/messaging/text_messaging_options&lang=en#travel

 

- Phoned Fido, they couldn't find it.  Was told to do it through the app Fido My Account.

- Tried to do it through the app and it wasn't listed there.

- Opened a chat with a Fido rep.  She still couldn't find it.

 

Hey Fido, WHY DO YOU ADVERTISE IT IF YOU DON'T SELL IT.  There is nothing that says it's not available with my plan or my phone.  I'm so frustrated.  Not only are Fido travel packs way more expensive than Koodo, but they don't have what they advertise.   I'm not happy right now Sad


Hello Leebee,

 

  I have a suspicion that the webpage you posted is out of date. How did you come across that webpage? Did you search through the Fido website, or did you google to find it? I ask, because I was not able to find the page you referenced when searching through the Fido website. It wasn't under 'Messaging add-ons' or 'Travelling with your phone add-ons'.  I did come across this webpage:

 

http://www.fido.ca/web/content/coverageroaming/roaming_intl_talktextdatatravelpack

 

  I know those packs also include talk and data as well, but like I said, I wasn't able to find anything like the ones on the webpage you posted.

 

Cheers

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Re: International Text Messaging Travel Packs - Advertised but not available??


@leebee wrote:

I'm trying to add the International Travel Pack that costs a one-time fee of $25 for 75 texts listed on their website here: http://www.fido.ca/web/content/messaging/text_messaging_options&lang=en#travel

 

- Phoned Fido, they couldn't find it.  Was told to do it through the app Fido My Account.

- Tried to do it through the app and it wasn't listed there.

- Opened a chat with a Fido rep.  She still couldn't find it.

 

Hey Fido, WHY DO YOU ADVERTISE IT IF YOU DON'T SELL IT.  There is nothing that says it's not available with my plan or my phone.  I'm so frustrated.  Not only are Fido travel packs way more expensive than Koodo, but they don't have what they advertise.   I'm not happy right now Sad


Hello Leebee,

 

  I have a suspicion that the webpage you posted is out of date. How did you come across that webpage? Did you search through the Fido website, or did you google to find it? I ask, because I was not able to find the page you referenced when searching through the Fido website. It wasn't under 'Messaging add-ons' or 'Travelling with your phone add-ons'.  I did come across this webpage:

 

http://www.fido.ca/web/content/coverageroaming/roaming_intl_talktextdatatravelpack

 

  I know those packs also include talk and data as well, but like I said, I wasn't able to find anything like the ones on the webpage you posted.

 

Cheers



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I'm a Participant Level 2 leebee
I'm a Participant Level 2

Re: International Text Messaging Travel Packs - Advertised but not available??

Somehow I found it through the website although I'm not exactly sure how I got there.  It's obviously still a live web page and should be honoured.  I'm only interested in a text package.   No data needed.

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Re: International Text Messaging Travel Packs - Advertised but not available??


@leebee wrote:

Somehow I found it through the website although I'm not exactly sure how I got there.  It's obviously still a live web page and should be honoured.  I'm only interested in a text package.   No data needed.


Hello Leebee,

 

  I'm thinking unless you can find a valid link from Fido.ca to that webpage you referenced, then that webpage would not be considered 'live' anymore. Find the link and you may have a case. No link from Fido.ca, then I think it'll be considered out of date -- even though you can still access the page by clicking the page you referenced.

 

Cheers



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Fido Employee Kayla_Fido
Fido Employee

Re: International Text Messaging Travel Packs - Advertised but not available??


@leebee wrote:

I'm trying to add the International Travel Pack that costs a one-time fee of $25 for 75 texts listed on their website here:

 

http://www.fido.ca/web/content/messaging/text_messaging_options&lang=en#travel

 

- Phoned Fido, they couldn't find it.  Was told to do it through the app Fido My Account.

- Tried to do it through the app and it wasn't listed there.

- Opened a chat with a Fido rep.  She still couldn't find it.

 

Hey Fido, WHY DO YOU ADVERTISE IT IF YOU DON'T SELL IT.  There is nothing that says it's not available with my plan or my phone.  I'm so frustrated.  Not only are Fido travel packs way more expensive than Koodo, but they don't have what they advertise.   I'm not happy right now Sad


Hello,

 

The issue you are experiencing is due to the fact that the options listed in the link are for adding international sms options from canada(not while outside can).  If you want to add a travel pack because you are traveling then, unfortunately, there are no text only travel packs packages. 

 

The way you should follow when looking for travel packs is by clicking on TAB SHOP >>> TAB TRAVEL >>>

Travelling Abroad - Monthly.  Or use my link (international travel pack options):

 

http://www.fido.ca/web/content/coverageroaming/roaming_intl_talktextdatatravelpack

 

I know my answer is a late but I do hope that it has clarified your concerns!

 



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Re: International Text Messaging Travel Packs - Advertised but not available??


@Kayla_Fido wrote:

@leebee wrote:

I'm trying to add the International Travel Pack that costs a one-time fee of $25 for 75 texts listed on their website here:

 

http://www.fido.ca/web/content/messaging/text_messaging_options&lang=en#travel

 

- Phoned Fido, they couldn't find it.  Was told to do it through the app Fido My Account.

- Tried to do it through the app and it wasn't listed there.

- Opened a chat with a Fido rep.  She still couldn't find it.

 

Hey Fido, WHY DO YOU ADVERTISE IT IF YOU DON'T SELL IT.  There is nothing that says it's not available with my plan or my phone.  I'm so frustrated.  Not only are Fido travel packs way more expensive than Koodo, but they don't have what they advertise.   I'm not happy right now Sad


Hello,

 

The issue you are experiencing is due to the fact that the options listed in the link are for adding international sms options from canada(not while outside can).  If you want to add a travel pack because you are traveling then, unfortunately, there are no text only travel packs packages. 

 

The way you should follow when looking for travel packs is by clicking on TAB SHOP >>> TAB TRAVEL >>>

Travelling Abroad - Monthly.  Or use my link (international travel pack options):

 

http://www.fido.ca/web/content/coverageroaming/roaming_intl_talktextdatatravelpack

 

I know my answer is a late but I do hope that it has clarified your concerns!

 


Hello Kayla,

 

  Actually, Leebee's concerns were due to an out-of-date webpage which did include international text only travel packages. The webpage in question has now been removed and the link forwarded to the text messaging page.

 

  Thank you for posting the current travel packages.

 

Cheers



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Fido Employee Kayla_Fido
Fido Employee

Re: International Text Messaging Travel Packs - Advertised but not available??

Thanks Cawtau,
That's what I was thinking but then from the responses it just wasnt clear especially since it was only about a month ago ....
So at least there is the update 😉

Have a good one!


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