I would like to use my fido mastercard dollars to pay my fido bill

I would like to use my fido mastercard dollars to pay my fido bill

I would like to use my fido mastercard dollars to pay my fido bill

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racingwiththewi
I'm a Participant Level 3

I would like to use my fido mastercard dollars to pay my fido bill

I have tried the mastercard pay with rewards app on my fido phone and I have looked on the Rogers Bank website and the fido website, and there is no obvious way to pay my fido bill with my rewards dollars

 

Accepted Solution

Re: I would like to use my fido mastercard dollars to pay my fido bill

OK. After waiting for 30 min to talk to someone at Rogers Bank, they explained that in order to make a FIDO bill payment using the FIDO Mastercard rewards, you have to pay your FIDO bill with the FIDO Mastercard from the FIDO website and in 7-10 days, the payment will be credited back to your FIDO Mastercard account. I just tried this and I immediately received a confirmation email from FIDO that my rewards were used to pay my bill. From the Rogers Bank website link to my rewards, I see the reward points have been subtracted from my total. I will wait and see if I actually see the credit to my FIDO Mastercard account in 7-10 days. These instructions should be made clear on the FIDO website and the Pay With Rewards App.

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12 REPLIES 12
FidoRanya
Former Moderator

Hey @racingwiththewi ,

 

Thanks for reaching out Smiley .

 

In order to redeem your rewards you need to sign in to Rogers banking and select 'Your Cash Back Rewards' !

 

There's more information right here .

 

Hope this helps!

 

 



racingwiththewi
I'm a Participant Level 3

Thanks for the reply. No, it doesn't help.Why does everyone who asks this question get the same reply? I've checked the Rogers Bank link many times and there is no way that I can see that actually lets you pay your fido bill with reward dollars. The Pay with Rewards app doesn't let you either. Is it actually possible, or is this just a way to get people to subscribe to a fido mastercard?

I assure you that as mentioned here your rewards can be used towards your Fido bill @racingwiththewi!

 

In order to get more info on how to do that, please reach out directly to Rogers Bank

 

They'll be able to guide you and get you all the info you need Very_Happy



racingwiththewi
I'm a Participant Level 3

Yes. The Rogers website you linked says that you CAN pay your fido bill with the reward dollars but it doesn't say HOW. I would have thought someone at fido would know how.

Hey @racingwiththewi

 

You should be able to activate the option of paying your Fido bill from Rogers Bank Rewards website or on the Pay with Rewards app using your Apple or Android phone.

 

Please let me know how this goes on your end.



racingwiththewi
I'm a Participant Level 3

Yes, you would think you would be able to activate the option to pay with rewards on the Rogers website or the app, but unfortunately there is no option to do that. Does anyone actually know how? Is it even possible? Has anyone ever been successful? What are the actual steps. Am I the only one who has tried it and failed?

Hi @racingwiththewi,

 

Sorry to hear it's unclear as to how the payment could be made. I suggest you get in touch with the Rogers bank directly at 1 855 775-2265,

 

Thanks so much. ​​​​​​​



racingwiththewi
I'm a Participant Level 3

OK. After waiting for 30 min to talk to someone at Rogers Bank, they explained that in order to make a FIDO bill payment using the FIDO Mastercard rewards, you have to pay your FIDO bill with the FIDO Mastercard from the FIDO website and in 7-10 days, the payment will be credited back to your FIDO Mastercard account. I just tried this and I immediately received a confirmation email from FIDO that my rewards were used to pay my bill. From the Rogers Bank website link to my rewards, I see the reward points have been subtracted from my total. I will wait and see if I actually see the credit to my FIDO Mastercard account in 7-10 days. These instructions should be made clear on the FIDO website and the Pay With Rewards App.

Lololo
I'm a Participant Level 3

Thank you for the steps described!

It has been 5 months since this post and neither Rogers Bank or Fido or the Rewards program folks have done anything to clarify how you can actually pay your Fido monthly bill using cash back rewards...

Interesting enough, the Pay with rewards app says that you can pay with your rewards an "eligible" payment made in the past 30 days. Guess what, my Fido bill paid with the Rogers bank MC in the last 30 days is "NOT eligible according to the program rules".

More, I set the Pay with rewards to cover the next (automated) charge for my Fido monthly bill on my MC out of Rewards balance, guess what - it didn't, as it is "not an eligible purchase".

My only explanation is recurring / automated payment of an eligible expense is not considered as eligible... dumb explanation, but seems to be the case.

Anyhow, did what racingwiththewi wrote and it all worked out!

A call to Rogers/Fido, Rogers Bank, Reward folks - please either make your system "smart" or tell the truth in your "How to" 's.

Hey @racingwiththewi

 

Thanks for sharing the steps you followed. Keep us posted Smiley



racingwiththewi
I'm a Participant Level 3

As a follow-up, I checked my FIDO mastercard account after a few days and I see that my FIDO bill payment using the rewards was credited. I hope this helps others who have had the same issue.

Thank you so much for letting us know @racingwiththewi !