I want to change my phone number online

I want to change my phone number online

I want to change my phone number online

SOLVED
juliel
I'm a Participant Level 2

I want to change my phone number online

Hey Fido Community,

 

It seems that it's possible to changer phone number online, without cost. However, when I try to do it via my account, I'm redirected to 611.

Can you tell me how to proceed?

Thank you,

J

 

Accepted Solution

Re: I want to change my phone number online

Solved by Former Moderator FidoCatherine

You can change your number at any time, no problem 😃

 

If the change happens during your billing cycle, your airtime minutes, data allowance, add-ons and monthly plan charges will be prorated.

 

Any telephone number change is effective right away. 

 

You'll receive an email and a text message once the change of phone number has been completed.

 

Simply power your phone off, and then power it on again 😃

 

On Fido.ca, you can check out our page "How to change your number" right HERE

 

Let me know if this covers everything you need!

View solution in context
9 REPLIES 9
Shan3
I'm a Participant Level 1

How to change my phone number

FidoTerry
Former Moderator

Welcome to the community @Shan3!

 

To change your phone, you will need to go to Fido.ca > My account  > Services > Mobile > Change my number. Hope this  helps! Smiley



yriyadh
I'm a Contributor Level 1

hello, Can i change my number anytime online? My billing cycle is 17 to 17 of the months. Should I worry about the prorata charge If I am changing my number? Thanks.

You can change your number at any time, no problem 😃

 

If the change happens during your billing cycle, your airtime minutes, data allowance, add-ons and monthly plan charges will be prorated.

 

Any telephone number change is effective right away. 

 

You'll receive an email and a text message once the change of phone number has been completed.

 

Simply power your phone off, and then power it on again 😃

 

On Fido.ca, you can check out our page "How to change your number" right HERE

 

Let me know if this covers everything you need!



Sivrene101
I'm a Participant Level 1

How can I change my phone number onlinev

@Sivrene101 Login to MY ACCOUNT click on the number you want to change then on the next page right beside the phone number you will see Change My Number>.



FidoRanya
Former Moderator

Hey juliel,

 

Welcome to the Community:) For now the self-serve option is not working but we're on it.

 

I'll send you a PM to help out! 

 

 



juliel
I'm a Participant Level 2

Thanks FidoRanya,

 

I'll wait for your support.

J

Hey juliel!

 

I've sent you a PM just now!