I traded my nexus 6p and got pixel 2 but still got Early Upgrade Fee

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I traded my nexus 6p and got pixel 2 but still got Early Upgrade Fee

I traded my nexus 6p and got pixel 2 but still got Early Upgrade Fee

inderpal58
I'm a Participant Level 2

I traded my nexus 6p and got pixel 2 but still got Early Upgrade Fee

I went to a fido shop to get pixel 2 instead of nexus 6p. I was upgrading early thus need to pay remaining 158$ for nexus 6p. Fido was accepting nexus 6p thus I traded that but still got a bill with statement i need to pay 158$ +25$ tax.

 

3 REPLIES 3
FidoPamela
Former Moderator

Hey @inderpal58!

 

Welcome to the Community!

 

The FidoTRADE credit should be applied in store directly towards the cost of the device/accessories. It would not be counted towards the remaining balance. 

 

Have you checked your store receipt to see if it has been deducted there? 

 

Let me know Smiley 



Hey @inderpal58

 

Let's check your bill together to see what happened.

 

For future reference, you can also reach us through our channels here.


I'm sending your a PM now to get this looked into. Talk to you soon !!

 

 



inderpal58
I'm a Participant Level 2

No store receipt does not say anything. I submitted my phone to them. They said i will get some money in next bill and traded my phone for $145.