I have been waiting on live chat for 1hour and 40minutes!! Still no rep available!

Service interruption


An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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I have been waiting on live chat for 1hour and 40minutes!! Still no rep available!

I have been waiting on live chat for 1hour and 40minutes!! Still no rep available!

Vera22
I'm a Participant Level 2

I have been waiting on live chat for 1hour and 40minutes!! Still no rep available!

If fido can set up expectant waiting time, I can plan ahead instead of hanging in there for almost 2 hours.
4 REPLIES 4
Moocakes
I'm a Participant Level 3

I tried to call in multiple times but couldn't even get in the queue and got hung up by the automated reponse. Then I waited for 2+ hours on livechat and hung up. Not sure if LiveChat is even open now?

 

On the Fido webpage it says

Mobile Support 

Weekdays 8am to 12am (EST)

Weekends: 9am to 8pm (EST).

Welcome to the community @Vera22!

 

@Moocakes. It's really busy period for us we're trying to get back to everyone as quickly as possible. Let us know if you need help with anything. Smiley 



Vera22
I'm a Participant Level 2

Thanks for your response. I have changed to plan for 4G $40 yesterday, which includes voice mail. However, I couldn't check it today, my number is invalid to voice mail centre. What should I do then? Calling fido service is kind of mission impossible before the end of promotion.
FidoStephane
Community Specialist

Hey @Vera22 

 

You might just need to reprogram your VM number. Everything you need to know can be found right here, including the VM number itself and instructions on how to enter it in your phone. 

 

Cheers!