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I have a phone that needs replacing
@Syrena Fido offers you a 15-day satisfaction guarantee if you are not satisfied with the phone model recently purchased and a 1-year after-sales manufacturer’s warranty from the date of purchase.
For full details see here.
Hey @Syrena ,
Welcome to the Community .
Can you tell us a little more about the problems you're having? Why do you need to replace your phone? The more details the more we'll be able to help .