I have a problem with Fido.
I bought iPhone7 in February 2017 at a store because of a special offering from store manager.
He explained to me about two things.
If I pay all device fee once today ( February) which is cheaper, I can get the latest model. ( it was iPhone7 at that time )
If I use it more than 4 months, they will give me 125credit.
I was so happy to get that offering would be fabulous.
However, the first bill was said that there was 2 years contract and remained balance of the device fee. So I called him to make my contact sure then he answered me it was a special offering so it would be changed soon which is I trust.
I am leaving Canada at the end of this month so I contacted Fido customer service via Facebook messenger to be deactivated but there is no document what I took so I explained to them a whole story. They said to me almost the same explanation for a month.
“ If an offer was made in store, you will either need to contact them or return there and speak to a manager if the representative who made you the offer is not available. On our side, since there is no documentation about the credit, we will only be able to apply a $40 credit. “
After I got this message, I realized he didn’t give me any of documents. He promised me by speaking and I only have Memo written by him which mentioned only 125credit. ( I sent a picture to them )
I was really shocked about it but I went to the store, he wasn’t there so left memo because he was a manager, which means nobody could do anything.
In addition, I called him and texted him but NO ANSWER and NO CALL BACK.
I am sure it wasn’t misunderstanding because I called him after I got a first bill. Maybe he created a special offering by himself no existence.
I’m very sorry to write such a long story but here is the happened.
I am a regular customer. I would not decide not to trust him at that time. Especially, he was so nice and kind.
I want to get offering what I took at the store. Please please help me out.
Thank you so much for reading.