I didn’t receive my payment yet

I didn’t receive my payment yet

I didn’t receive my payment yet

Jousef
I'm a Participant Level 3

I didn’t receive my payment yet

Hello, you guys have to pay me back $59 , and till now I didn’t receive it . FYI I changed my address 

11 REPLIES 11
FidoMaria
Former Moderator

Hi @Jousef & welcome to the Community!

 

Is the refund due to an overpayment after closing your account? If so, when did you receive your final bill?



Jousef
I'm a Participant Level 3

I went to Rogers 

and the final bill is - 59.23

December 30 ,2017 

 

 

***Edited to remove personal information***

FidoMaria
Former Moderator

@Jousef I'll send you a PM so we can update your account.

 

Chat soon! Smiley



Jousef
I'm a Participant Level 3

I don’t want to update my account. I only need my money 

FidoMaria
Former Moderator

@Jousef I need to update your address in your account. Feel free to answer my PM.



Jousef
I'm a Participant Level 3

How can we update the account.

and does that will make any problems with my Rogers account 

FidoMaria
Former Moderator

@Jousef It won't change anything with your Rogers account. To update your account, I'll need you to reply to the message I sent you so I can access your account.



Jousef
I'm a Participant Level 3

Ok just tell me what do I have to do 

You would just need to reply to our private message Smiley You can find it in the message section right here on the Community. 



Jousef
I'm a Participant Level 3

What do I have to do in order to take my money 

FidoMaria
Former Moderator

@Jousef The refund will be done by cheque and sent to you by mail at the address we have on file. I therefore need to access your account to update your address.