I changed my plan but received no confirmation email

[brenderp]

I changed my plan through the phone, and did not receive any email talking about the new changes

[brenderp]

Hi everyone!

Just to give you a little idea of how plan changes are done vs. a cancelation, the requests are placed through a different system. This would explain why some confirmation e-mails come faster than others. Don't worry though, if we told you that your plan was changed, the request was placed and you'll receive a confirmation within 24-48 hours of when the request was treated.

Hope this clarifies.

[yvonnezh]

Same here! I changed my plan yesterday via live chat, have not received confirmation email yet!  But I received the one confirming the canclation of the home phone immediately!

[FidoMaria · Accepted solution]

Hi everyone!

Just to give you a little idea of how plan changes are done vs. a cancelation, the requests are placed through a different system. This would explain why some confirmation e-mails come faster than others. Don't worry though, if we told you that your plan was changed, the request was placed and you'll receive a confirmation within 24-48 hours of when the request was treated.

Hope this clarifies.

[FidoStephane]

Hey there @brenderp and welcome to the Fido Community! 

I've heard we've been having issues with our email notification system lately, but I'll gladly take a look at your account to confirm the change went through. 

I'll send you a PM shortly! 

Chat soon!

[smilee]

same thing happening to me.... Pls help