I cant upgrade online

I cant upgrade online

I cant upgrade online

I'm a Participant Level 1

I cant upgrade online

Ive bbeen trying to upgrade my device online and it keeps giving me this message when I try to contiue with the payment:

We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)
 Ive tried different browsers, I do not have a fido phone and ive been trying to get the iphone X. Dont know why it wont let me through...I dont have a with standing balance. 
Former Moderator

Hey @samyeaalam!


Were you able to upgrade your device in the end? Do you still need help?


If you are still getting an error when trying to upgrade through Fido.ca, I would suggest to give clearing your cache and cookies a try before making a new attempt.


Let us know!


Hey @samyeaalam and welcome to Community.


We will need access to your account in order to help you do your upgrade.

If you can't call, you can find the other channels to reach us here.


We can also send you a PM here on the Community.


Let us know what's best for you.