I can not send Video messages through my Z10 black berry phone

Service interruption


We sincerely apologize to our customers. We know connectivity is critical and are working hard to restore services for customers who continue to experience wireless interruptions. Residential wireline internet services are not impacted. We will continue to provide updates. Please follow this thread for updates.

I can not send Video messages through my Z10 black berry phone

I can not send Video messages through my Z10 black berry phone

LALITSHARMA
I'm a Participant Level 1

I can not send Video messages through my Z10 black berry phone

I can not send Video messages through my Z10 black berry phone

 

2 REPLIES 2
Cawtau
Senior MVP

Hello Lalitsharma,

 

  Welcome to the community!

 

  Are you able to send regular texts or SMS? 

 

  Have you verified your phone is using the correct APN? Since the phone is LTE-capable, it would need to use ltemobile.apn. You can verify the correct settings here.

 

  Have you enabled data? Multimedia messages (MMS) including pictures and video require data to be enabled. You do not require a data plan to send/receive MMS. If you do have a data plan, the data within the MMS does not count against any data allotments. Note, however, the data within MMS will be considered roaming data if travelling outside of Canada.

 

Hope this helps Smiley

 

Cheers


Hey  @LALITSHARMA

 

Did that help? Are you able to send video messages now? Let us know if and how it's been solved so we can help others that might have this same question Smiley