Huawei Ascend G620s

Huawei Ascend G620s

Huawei Ascend G620s

JoeQuad
I'm a Participant Level 1

Huawei Ascend G620s

Hi,

 

I have a Huawei Ascend G620s with the following specifications :

http://consumer.huawei.com/en/support/products/technicalspecs/ascend-g620s.htm

l LTE FDD Band 3: 1710–1785 MHz (UL), 1805–1880 MHz (DL)

l LTE FDD Band 7: 2500–2570 MHz (UL), 2620–2690 MHz (DL)

l LTE FDD Band 8: 880–915 MHz (UL), 925–960 MHz (DL)

l LTE FDD Band 20: 832–862 MHz (UL), 791–821 MHz (DL)

l WCDMA Band 1 (WCDMA 2100): 1920–1980 MHz (UL), 2110–2170 MHz (DL)

l WCDMA Band 8 (WCDMA 900): 880–915 MHz (UL), 925–960 MHz (DL)

l GSM (GSM 850): 824–849 MHz (UL), 869–894 MHz (DL)

l EGSM (GSM 900): 880–915 MHz (UL), 925–960 MHz (DL)

l DCS (GSM 1800): 1710–1785 MHz (UL), 1805–1880 MHz (DL)

l PCS (GSM 1900): 1850–1910 MHz (UL), 1930–1990 MHz (DL)

 

and I have a Fido SIM (unilimited calls and 1GB data/month)

 

I have some problems to make the phone work properly:

- Minor: The phone show 'Rogers Wireless' instead of FIDO (Into Network operators I only see 'Rogers Wireless')

- Major: depending on the network type where the phone is registered (LTE, EDGE, GPRS...) the phone is able to emit and receive voice calls (data always work). When the network type is LTE (with mobile data on or off) all incoming calls go directly to the voicemail and outgoing calls are cancelled. I downloaded an App called 'Network Signal Info' and I can see that the problem always occurs when the phone is registered on an 'Network type: LTE' cell.

(In the phone, the 'Preferred Network type' is set automatically to GSM/WCDMA/LTE)

Do you think it is a setting problem or phone incompatibility with FIDO network ?

 

Thanks

 

1 REPLY 1
Cawtau
Senior MVP


@JoeQuad wrote:

Hi,

 

I have a Huawei Ascend G620s with the following specifications :

http://consumer.huawei.com/en/support/products/technicalspecs/ascend-g620s.htm

l LTE FDD Band 3: 1710–1785 MHz (UL), 1805–1880 MHz (DL)

l LTE FDD Band 7: 2500–2570 MHz (UL), 2620–2690 MHz (DL)

l LTE FDD Band 8: 880–915 MHz (UL), 925–960 MHz (DL)

l LTE FDD Band 20: 832–862 MHz (UL), 791–821 MHz (DL)

l WCDMA Band 1 (WCDMA 2100): 1920–1980 MHz (UL), 2110–2170 MHz (DL)

l WCDMA Band 8 (WCDMA 900): 880–915 MHz (UL), 925–960 MHz (DL)

l GSM (GSM 850😞 824–849 MHz (UL), 869–894 MHz (DL)

l EGSM (GSM 900): 880–915 MHz (UL), 925–960 MHz (DL)

l DCS (GSM 1800): 1710–1785 MHz (UL), 1805–1880 MHz (DL)

l PCS (GSM 1900😞 1850–1910 MHz (UL), 1930–1990 MHz (DL)

 

and I have a Fido SIM (unilimited calls and 1GB data/month)

 

I have some problems to make the phone work properly:

- Minor: The phone show 'Rogers Wireless' instead of FIDO (Into Network operators I only see 'Rogers Wireless')

- Major: depending on the network type where the phone is registered (LTE, EDGE, GPRS...) the phone is able to emit and receive voice calls (data always work). When the network type is LTE (with mobile data on or off) all incoming calls go directly to the voicemail and outgoing calls are cancelled. I downloaded an App called 'Network Signal Info' and I can see that the problem always occurs when the phone is registered on an 'Network type: LTE' cell.

(In the phone, the 'Preferred Network type' is set automatically to GSM/WCDMA/LTE)

Do you think it is a setting problem or phone incompatibility with FIDO network ?

 

Thanks


 

Hello JoeQuad,

 

  Welcome to the forums!

 

  Firstly, judging by those specifications, that phone would have both of the compatible bands/frequencies for 2G and neither of the compatible bands/frequencies for '3G'.

 

  With regards to LTE, that phone has only one of the compatible bands/frequencies. You can verify the compatible bands here.

 

  While the phone would work on the networks, coverage would depend on the bands/frequencies of the surrounding towers. Where are you situated?

 

  It can be normal for the phone to show Rogers Wireless rather than Fido.

 

  Regarding your other issue, it sounds like the phone is having issues switching networks. Voice calls are sent via 2G or '3G' (except of course voLTE or voWifi). With that exception in mind, LTE would otherwise be data only. So if your Preferred Network type is set automatically to GSM/WCDMA/LTE, then the phone will remain connected to the LTE network (provided there's coverage) until a voice call is sent or received, at which point the phone should switch to the '3G' or 2G networks. In your phone's case, it would be 2G since it is not compatible with the '3G' network. If your phone takes longer to switch networks than the number of rings, then the call would go to voicemail.

 

  It is also possible that you're getting weak or no 2G signal. However, it would be rare that there would be LTE and no 2G. That said, the area could be covered with '3G' which your phone is unable to access. If you switch your preferred network to GSM only, do you get signal? How strong of a signal? Are you able to make/receive calls with no issues?

 

  After a quick google search, I have not found anyone reporting similar issues with that phone. However, with different phones, people have found switching Airplane mode on and off sometimes resolves similar problems as does turning off LTE. Unfortunately in your case, turning off LTE would mean you're left with 2G and Edge. You might also consider trying a factory reset to see if that helps.

 

  Also, what APN is your phone using? Additionally, have you tried your SIM in a different phone as well as tried a different SIM in your phone?

 

  Hope this helps Smiley

 

Cheers