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Hi, just called Fido requesting to unlock my 6s and they send me an email how to back up or restore my phone.. I don't get it.. Do I need to reset my phone after I back up my stuff??? Thanks
Solved! Go to Solution.
March 2016
Hey @darkmitch!
It's recommended to back up all of the content to your computer before performing a full restore.Once the phone is restored to factory default it will be unlocked.
You can then select the back up to complete the restoration of your device.
I hope this information was helpful.Don't hesitate to reach out if there's any one particular step that gives you any trouble.
Hey @darkmitch!
It's recommended to back up all of the content to your computer before performing a full restore.Once the phone is restored to factory default it will be unlocked.
You can then select the back up to complete the restoration of your device.
I hope this information was helpful.Don't hesitate to reach out if there's any one particular step that gives you any trouble.