How to unlocked my iPhone 6s

[darkmitch]

Hi, just called Fido requesting to unlock my 6s and they send me an email how to back up or restore my phone.. I don't get it.. Do I need to reset my phone after I back up my stuff??? Thanks

[darkmitch]

Hey @darkmitch!

It's recommended to back up all of the content to your computer before performing a full restore.Once the phone is restored to factory default it will be unlocked.

You can then select the back up to complete the restoration of your device. 

I hope this information was helpful.Don't hesitate to reach out if there's any one particular step that gives you any trouble.  

[FidoPierre · Accepted solution]

Hey @darkmitch!

It's recommended to back up all of the content to your computer before performing a full restore.Once the phone is restored to factory default it will be unlocked.

You can then select the back up to complete the restoration of your device. 

I hope this information was helpful.Don't hesitate to reach out if there's any one particular step that gives you any trouble.