How to stop the phone plane now

How to stop the phone plane now

How to stop the phone plane now

SOLVED
Ghassan1
I'm a Participant Level 2

How to stop the phone plane now

Hi i have two fido phone number and
1) i want to stop the one of them because its my daughter number because , her phone is lost .and after i buy a new phone for her o want to activate it again
2) or should i buy new chip card with a new number?

Accepted Solution

Re: How to stop the phone plane now

Solved by MVP MVP

Hello @Ghassan1,

 

Welcome to the community!

 

Sorry to hear that your daughter lost her phone, in this case you just need to let Fido know and they will deactivate that SIM and they can even blacklist that phone so it will not work on any carrier again. 

 

All you need to do is buy a new SIM card and Fido will activate it and you will be able to keep your same number.

 

You can reach out to Fido through any of the available methods listed here.

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2 REPLIES 2
KAPABLE-K
MVP

Hello @Ghassan1,

 

Welcome to the community!

 

Sorry to hear that your daughter lost her phone, in this case you just need to let Fido know and they will deactivate that SIM and they can even blacklist that phone so it will not work on any carrier again. 

 

All you need to do is buy a new SIM card and Fido will activate it and you will be able to keep your same number.

 

You can reach out to Fido through any of the available methods listed here.



Ghassan1
I'm a Participant Level 2

Thanks alot