How to make the local calls with extension by fido home phone? When you dial the extension the message says that this extention is wrong. If I call from my cell or the land line this extenstion is working.
I think OlgaL got trouble to dial to phone number like "4161234567 - ext 1000".
Have you tried to use another home phone with the same fido home device, OlgaL?
Or could you try the phone on other landline?
What I mean by phone number with extention: example 514-365-1200 ext.203.
Yes, I tried my cell and another landline phone to call that number with extension and it worked.. But when I dialed the number from my home phone I got the message saying that the extention number is incorrect.
Called already to the customer service, didn't get help so far. They promised to solve it within 72 hours.
I have the same problem. Called customer service several times and they said that technicians are working to resolve the issue; it's been already 2 weeks. I am switching back to my former carrier if the problem is not resolved in the next couple of days.