How to delete pre-paid credit card?

How to delete pre-paid credit card?

How to delete pre-paid credit card?

ac131241
I'm a Contributor Level 2

How to delete pre-paid credit card?

How do I delete the credit card attached to a pre-paid account?

 

 

10 REPLIES 10
FidoPierre
Moderator (inactive)

Hey @ac131241

 

You should be able to modify this information when logging into My Account under Billing&Payments.  Smiley 



ac131241
I'm a Contributor Level 2

Under Pre-paid's "Charges & Payments" there is a link to modify the credit card details, but nothing I can find lets me delete it.

This was possible in the past.

Hi @ac131241!

 

If you select the link to modify the credit card details, do you have an option to remove them completely?



ac131241
I'm a Contributor Level 2


@FidoMaria wrote:

Hi @ac131241!

 

If you select the link to modify the credit card details, do you have an option to remove them completely?


That's the problem.  I can't find a "remove" or "delete" on that page.

@act131241 Thanks for confirming!

 

Are you using your phone number as your username when you log in, or are you using your e-mail address?



ac131241
I'm a Contributor Level 2


@FidoMaria wrote:

@act131241 Thanks for confirming!

 

Are you using your phone number as your username when you log in, or are you using your e-mail address?


I'm using my phone number.  Still no luck.

Hey @ac131241

 

Thanks for the update!

 

Could you try creating a new My Account profile using your email address as your username?



pder
I'm a Participant Level 1

this does not work!!!! very annoyed at this system.  will call in to get this fixed.  you fix your website!!!

 

 

***Edited to remove private information***

FidoAlyson
Former Moderator

Hey @pder

What happens when you try to delete the card?



Hey @ac131241

 

Were you able to delete your credit card?

 

If so, can you let everyone know what steps you took?