How to delete pre-paid credit card?

[ac131241]

How do I delete the credit card attached to a pre-paid account?

[FidoPierre]

Hey @ac131241

You should be able to modify this information when logging into My Account under Billing&Payments.   

[ac131241]

Under Pre-paid's "Charges & Payments" there is a link to modify the credit card details, but nothing I can find lets me delete it.

This was possible in the past.

[FidoMaria]

Hi @ac131241!

If you select the link to modify the credit card details, do you have an option to remove them completely?

[ac131241]

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@FidoMaria wrote:

Hi @ac131241!

If you select the link to modify the credit card details, do you have an option to remove them completely?

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That's the problem.  I can't find a "remove" or "delete" on that page.

[FidoMaria]

@act131241 Thanks for confirming!

Are you using your phone number as your username when you log in, or are you using your e-mail address?

[ac131241]

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@FidoMaria wrote:

@act131241 Thanks for confirming!

Are you using your phone number as your username when you log in, or are you using your e-mail address?

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I'm using my phone number.  Still no luck.

[FidoAmanda]

Hey @ac131241

Thanks for the update!

Could you try creating a new My Account profile using your email address as your username?

[pder]

this does not work!!!! very annoyed at this system.  will call in to get this fixed.  you fix your website!!!

***Edited to remove private information***

[FidoAlyson]

Hey @pder

What happens when you try to delete the card?

[FidoChristina]

Hey @ac131241

Were you able to delete your credit card?

If so, can you let everyone know what steps you took?