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How do I delete the credit card attached to a pre-paid account?
Hey @ac131241
You should be able to modify this information when logging into My Account under Billing&Payments.
Under Pre-paid's "Charges & Payments" there is a link to modify the credit card details, but nothing I can find lets me delete it.
This was possible in the past.
Hi @ac131241!
If you select the link to modify the credit card details, do you have an option to remove them completely?
@FidoMaria wrote:Hi @ac131241!
If you select the link to modify the credit card details, do you have an option to remove them completely?
That's the problem. I can't find a "remove" or "delete" on that page.
@FidoMaria wrote:@act131241 Thanks for confirming!
Are you using your phone number as your username when you log in, or are you using your e-mail address?
I'm using my phone number. Still no luck.
Hey @ac131241
Thanks for the update!
Could you try creating a new My Account profile using your email address as your username?
this does not work!!!! very annoyed at this system. will call in to get this fixed. you fix your website!!!
***Edited to remove private information***
Hey @ac131241
Were you able to delete your credit card?
If so, can you let everyone know what steps you took?