How to cancel a prepaid add on?

How to cancel a prepaid add on?

How to cancel a prepaid add on?

SOLVED
Sally75
I'm a Contributor Level 1

How to cancel a prepaid add on?

I want to cancel my text message add on, but I realized that I can no longer do that online. I called 611, but I did not find an option to remove add ons. Could someone please help me with this?

Accepted Solution

Re: How to cancel a prepaid add on?

Solved by Former Moderator FidoRanya

Hey @Sally75 ,

 

It's not possible to remove the Add-ons through self-serve! 

 

If you need immediate assistance, you can always reach out to us through the LiveChat, Facebook or Twitter Smiley . Here is the info for each channel right here .

 

I'll send you  a PM your way right now to help.

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1 REPLY 1
FidoRanya
Former Moderator

Hey @Sally75 ,

 

It's not possible to remove the Add-ons through self-serve! 

 

If you need immediate assistance, you can always reach out to us through the LiveChat, Facebook or Twitter Smiley . Here is the info for each channel right here .

 

I'll send you  a PM your way right now to help.