How to add a new service account into my online account ( linking mobile and internet services )

How to add a new service account into my online account ( linking mobile and internet services )

How to add a new service account into my online account ( linking mobile and internet services )

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sunyajun
I'm a Participant Level 2

How to add a new service account into my online account ( linking mobile and internet services )

I have a fido cell phone for several years, and I have an online account to access my bills using my cell phone number to login.

 

Recently, I applied fido internet service and have started to use fido internet service.

 

How can I access the internet service bills using the same login (phone number)? how to add the new service info into my existing online account? 

 

**Edited title to add clarity

Accepted Solution

Re: How to add a new service account into my online account

Solved by Former Moderator FidoRanya

Hey @sunyajun

 

Do you log in to Fido.ca with your email or your phone number?

 

If you login with your phone number, you'll have to create a new account by clicking on My Account - Register Now , you'll need to register with your email and this will allow you to see both accounts!

 

Hope this helps.

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4 REPLIES 4
KAPABLE-K
MVP

@sunyajun You can contact customer service or a moderator here can help you link the two accounts.



sunyajun
I'm a Participant Level 2

who is moderator?


@sunyajun wrote:

who is moderator?


Hello Sunyajun,

 

  Happy New Year and welcome to the community!

 

  Moderators.jpg

Taken from here

 

  If you put your cursor over one of their images (on the linked page), it will pop-up with a little information box. The moderators and community specialists are identified under their community names. Alternatively, you can send the PM to @FidoSolutions

 

  Hope this helps Smiley

 

Cheers


FidoRanya
Former Moderator

Hey @sunyajun

 

Do you log in to Fido.ca with your email or your phone number?

 

If you login with your phone number, you'll have to create a new account by clicking on My Account - Register Now , you'll need to register with your email and this will allow you to see both accounts!

 

Hope this helps.