How-to: Reset your Fido.ca password

How-to: Reset your Fido.ca password

How-to: Reset your Fido.ca password

FidoStephen
Community Manager

How-to: Reset your Fido.ca password

Hey Community,

 

Already try all the combinations that would normally make up your password, but still no luck? We got you! Here’s a guide to help you reset your Fido.ca username and/or password.

 

STEP 1

Go to Fido.ca, click Log In (top right) and click Forgot username and/or password?

 

Forgot username or password.png

 

STEP 2

Click Both.

 

What would you like help with.png

 

STEP 3

Enter either your email address or your Fido account number to recover username.  Note: Only the account holder can use the account number. Check the I’m not a robot box and click CONTINUE.

 

Enter your email or account number.png

 

STEP 4

Choose where you'd like us to send your username:

  • If you choose text message: We’ll send a verification code to the mobile number displayed. Your username will be displayed at the password reset screen. Go to STEP 5.
  • If you choose email: We’ll send a reset password email to the email address displayed. Your username will be displayed at the password reset screen. Go to STEP 6.

We'll send you a verification message.png

 

STEP 5

Enter the 7-digit verification code that you received. Click VERIFY ME! and go to STEP 7. If you don’t receive the verification code, click the arrow to show the dropdown box and then click RESEND CODE to try again.

 

Enter the code.png

 

STEP 6

Check your email for the reset password email and click CONTINUE.

 

Complete your password reset.png

 

STEP 7

Enter your new password, and then re-enter your new password. Click SET PASSWORD. Your username is displayed on this screen.

 

Enter your new password.png

 

STEP 8

Click LOG IN TO MY ACCOUNT.

 

We sent you a confirmation.png

 

There you have it! Hope this helped Smiley Happy

 



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