How to Cancel Spotify Premium?

How to Cancel Spotify Premium?

How to Cancel Spotify Premium?

SOLVED
Natalie86
I'm a Participant Level 1

How to Cancel Spotify Premium?

Hello.

 

I would like to cancel Spotify Premium 2 years plan which will be end on 6th of July, 2017.

 

I have followed the steps that I was given from fido staff for cancelling Spotify Premium Service at www.fidohub.ca But there is no option to cancel it.

 

Please see an attached file below

 

fidospotify.jpg   

I would like to cancel Spotify Premium Service and I do not want to be charged by Fido because of this service.

 

Accepted Solution

Re: How to Cancel Spotify Premium?

Solved by MVP MVP

Hello @Natalie86,

 

Welcome to the community!

 

Because you have the old 2 years Spotify premium it will be cancel automatically at the end of the 2 years promotion period, you do not need to do anything. 

View solution in context
13 REPLIES 13
VegaA83
I'm a Participant Level 1

So I put my Fido contact on hold while I leave Canada for the months. I was told it wouldn't go into effect until spotify was cancelled. I have tried to cancel through Fidohub on Wi-Fi and network. Entered my code once and nothing happened, no option to cancel. I bored a flight soon and need to cancel asap! Beyond frustrated and annoyed with Fido.....please help!

Hi @VegaA83 & welcome to the Community!

 

I answered your PM.



KAPABLE-K
MVP

Hello @Natalie86,

 

Welcome to the community!

 

Because you have the old 2 years Spotify premium it will be cancel automatically at the end of the 2 years promotion period, you do not need to do anything. 



frandant
I'm a Participant Level 1

Same here. My 2 year subscription is ending in a few days. I have tried going all over fido.ca and fidohub.ca on  my MacBook and my iPhone. There are no cancel buttons anywhere. I need to close this account and get a family plan or I'll just get Apple Music instead; it is way easier to set up.

 

Jtl61
I'm a Participant Level 1

I've been trying to cancel it for almost a year, and still paying. Nothing works. Tried everything. Please cancel my subscription and al least return my money since the first time I talked to Fido to do so. 

FidoAmanda
Former Moderator

Hey Jtl61!

 

We're you doing this through Fidohub.ca? Did you get any kind of error message when you tried to cancel your subscription?

 

Let us know!

 



Shersher
I'm a Participant Level 2

Hi,

Trying to cancel my spotify and I keep getting an error message.

I'm cancelling it through fidohub.

Why does this error message keep popping up? 

Hey @Shersher,

 

What the error message exactly? 



Shersher
I'm a Participant Level 2

Screenshot_2017-12-25-08-38-25.png

 

 

FidoStephane
Community Specialist

Hey there @Shersher

 

Have you tried canceling it while connected to our network as opposed to WiFi?  



Shersher
I'm a Participant Level 2

Hey Stephane,

That worked! Thank you for your help!

😁

FidoStephane
Community Specialist

Awesome

 

Cheers!



Hey @frandant,

 

Welcome to the Community!

 

I moved your post here since I think it might help with your question Smiley

 

Let us know if you need anything else.