How much Customer Service Agent tell Lies

How much Customer Service Agent tell Lies

How much Customer Service Agent tell Lies

ssam801
I'm a Participant Level 2

How much Customer Service Agent tell Lies

I was on call with Customer Service Agent today and to my surprise she said I will be charged for all local incoming call I receive anywhere in Canada. Moreover I am getting charged for the incoming call which are in "Unlimited Circle Calling". 

 

One more lie I guess she told me that in FIDO PULSE MAX PLAN I only have unlimited local calls where in my account and also Fido.ca it clearly says that its Unlimited CanadaWide Minutes. I confirm the same thing with her for 3 times and her response was same. 

 

Any guys here can confirm this am I worng or she lied to me?

 

If I am getting charged for incoming calls I just want to close my account

 

3 REPLIES 3
ssam801
I'm a Participant Level 2

Why you guys are deleting my replies????

We sent you a PM Smiley

You can check it out and get back to us there.



FidoKenny
Moderator

Hey @ssam801

 

Sorry to hear all of this happened.

 

Let's check your account together to confirm what's included in your plan.

 

I'm sending you a PM now. Talk to you soon.