How do I change to a plan that isn't in my "offers" under Change Plan?

How do I change to a plan that isn't in my "offers" under Change Plan?

How do I change to a plan that isn't in my "offers" under Change Plan?

SOLVED
Shwans
I'm a Participant Level 2

How do I change to a plan that isn't in my "offers" under Change Plan?

I'm trying to change my plan (to a higher one), but it's only giving me 3 options. None of which are the one I am trying to change it to. Does anyone know how to do this online? (Since clearly getting through on phones/social media is impossible right now).

Accepted Solution

Re: How do I change to a plan that isn't in my "offers" under Change Plan?

Solved by MVP MVP

@Shwans yes it will automatically be added by Fido, it can take up to 2-3 billing cycles for it to be added but it will be added.

View solution in context
11 REPLIES 11
KAPABLE-K
MVP

Hello @Shwans,

 

Welcome to the community!

 

You need to click on the two arrows to scroll through the plans.

 

scroll.jpg



bc1234
I'm a Participant Level 3

This option of $60 for 5GB Pulse Plan does not appear as an option at all (BC Page).   I have have scrolled through ALL the Plan options both left and right arrow.  Please fix this.   

 


@KAPABLE-K wrote:

Hello @Shwans,

 

Welcome to the community!

 

You need to click on the two arrows to scroll through the plans.

 

scroll.jpg


 

stopthismadness
I'm a Contributor Level 1

Same here! This is my third day trying to change my plan..

stopthismadness
I'm a Contributor Level 1

I scroll and scroll and I still don't see it. Am I missing something? I'm not on contract and am a Fido customer since 1999. Thanks for any help you can provide.

Shwans
I'm a Participant Level 2

Perfect thank you! So if I upgrade to the $85/5gb plan - the additional 5gb will be added automatically, right?

@Shwans yes it will automatically be added by Fido, it can take up to 2-3 billing cycles for it to be added but it will be added.



Shwans
I'm a Participant Level 2

Thanks for all your help!

Mk21
I'm a Participant Level 2

Hi, ive figured it out.  

there plan IS there.  click the arrow to go "backward" not forward.  silly, i know.

 

when u are on the page ot select price plans, click the arrow to go back, and continue scrolling untill you see the $60 5gb plan.  keep in mind that the additional 5gb will not be immediately be added to your account. it will take a few billing cycles, according to Fido.

 

Browner1231
I'm a Participant Level 2

I've tried those arrows all the way each direction and the $60 5GB +5GB plan does not show up? 

Mk21
I'm a Participant Level 2

Hi, ive figured it out.  

there plan IS there.  click the arrow to go "backward" not forward.  silly, i know.

 

when u are on the page ot select price plans, click the arrow to go back, and continue scrolling untill you see the $60 5gb plan.  keep in mind that the additional 5gb will not be immediately be added to your account. it will take a few billing cycles, according to Fido.

 

 

Browner1231
I'm a Participant Level 2

And every time I go to "Go get it" the plan, it prompts me to log-in again and the cycle continues.