How do I change to a plan that isn't in my "offers" under Change Plan?

Reply
I'm a Participant Level 2 Shwans
I'm a Participant Level 2

How do I change to a plan that isn't in my "offers" under Change Plan?

I'm trying to change my plan (to a higher one), but it's only giving me 3 options. None of which are the one I am trying to change it to. Does anyone know how to do this online? (Since clearly getting through on phones/social media is impossible right now).

Accepted Solution

Re: How do I change to a plan that isn't in my "offers" under Change Plan?

@Shwans yes it will automatically be added by Fido, it can take up to 2-3 billing cycles for it to be added but it will be added.

View solution in context
Flag this to a Moderator
Message 1 of 12
1,067 Views
I'm a Participant Level 3 bc1234
I'm a Participant Level 3

Re: How do I change to a plan that isn't in my "offers" under Change Plan?

This option of $60 for 5GB Pulse Plan does not appear as an option at all (BC Page).   I have have scrolled through ALL the Plan options both left and right arrow.  Please fix this.   

 


@KAPABLE-K wrote:

Hello @Shwans,

 

Welcome to the community!

 

You need to click on the two arrows to scroll through the plans.

 

scroll.jpg


 

Flag this to a Moderator
Message 11 of 12
383 Views
Highlighted
I'm a Contributor Level 1 stopthismadness
I'm a Contributor Level 1

Re: How do I change to a plan that isn't in my "offers" under Change Plan?

Same here! This is my third day trying to change my plan..

Flag this to a Moderator
Message 12 of 12
376 Views