How do I change to a plan that isn't in my "offers" under Change Plan?

Reply
I'm a Participant Level 2 Shwans
I'm a Participant Level 2

How do I change to a plan that isn't in my "offers" under Change Plan?

I'm trying to change my plan (to a higher one), but it's only giving me 3 options. None of which are the one I am trying to change it to. Does anyone know how to do this online? (Since clearly getting through on phones/social media is impossible right now).

Accepted Solution

Re: How do I change to a plan that isn't in my "offers" under Change Plan?

@Shwans yes it will automatically be added by Fido, it can take up to 2-3 billing cycles for it to be added but it will be added.

View solution in context
Flag this to a Moderator
Message 1 of 12
1,066 Views
I'm a Legend Level 1
I'm a Legend Level 1

Re: How do I change to a plan that isn't in my "offers" under Change Plan?

Hello @Shwans,

 

Welcome to the community!

 

You need to click on the two arrows to scroll through the plans.

 

scroll.jpg

Flag this to a Moderator
Message 2 of 12
903 Views
I'm a Participant Level 2 Shwans
I'm a Participant Level 2

Re: How do I change to a plan that isn't in my "offers" under Change Plan?

Perfect thank you! So if I upgrade to the $85/5gb plan - the additional 5gb will be added automatically, right?

Flag this to a Moderator
Message 3 of 12
899 Views
Highlighted
I'm a Legend Level 1
I'm a Legend Level 1
Solution

Re: How do I change to a plan that isn't in my "offers" under Change Plan?

@Shwans yes it will automatically be added by Fido, it can take up to 2-3 billing cycles for it to be added but it will be added.

Flag this to a Moderator
Message 4 of 12
897 Views
I'm a Participant Level 2 Shwans
I'm a Participant Level 2

Re: How do I change to a plan that isn't in my "offers" under Change Plan?

Thanks for all your help!

Flag this to a Moderator
Message 5 of 12
892 Views
I'm a Participant Level 2 Browner1231
I'm a Participant Level 2

Re: How do I change to a plan that isn't in my "offers" under Change Plan?

I've tried those arrows all the way each direction and the $60 5GB +5GB plan does not show up? 

Flag this to a Moderator
Message 6 of 12
760 Views
I'm a Participant Level 2 Browner1231
I'm a Participant Level 2

Re: How do I change to a plan that isn't in my "offers" under Change Plan?

And every time I go to "Go get it" the plan, it prompts me to log-in again and the cycle continues. 

Flag this to a Moderator
Message 7 of 12
758 Views
I'm a Participant Level 2 Mk21
I'm a Participant Level 2

Re: How do I change to a plan that isn't in my "offers" under Change Plan?

Hi, ive figured it out.  

there plan IS there.  click the arrow to go "backward" not forward.  silly, i know.

 

when u are on the page ot select price plans, click the arrow to go back, and continue scrolling untill you see the $60 5gb plan.  keep in mind that the additional 5gb will not be immediately be added to your account. it will take a few billing cycles, according to Fido.

 

 

Flag this to a Moderator
Message 8 of 12
720 Views
I'm a Participant Level 2 Mk21
I'm a Participant Level 2

Re: How do I change to a plan that isn't in my "offers" under Change Plan?

Hi, ive figured it out.  

there plan IS there.  click the arrow to go "backward" not forward.  silly, i know.

 

when u are on the page ot select price plans, click the arrow to go back, and continue scrolling untill you see the $60 5gb plan.  keep in mind that the additional 5gb will not be immediately be added to your account. it will take a few billing cycles, according to Fido.

 

Flag this to a Moderator
Message 9 of 12
718 Views
I'm a Contributor Level 1 stopthismadness
I'm a Contributor Level 1

Re: How do I change to a plan that isn't in my "offers" under Change Plan?

I scroll and scroll and I still don't see it. Am I missing something? I'm not on contract and am a Fido customer since 1999. Thanks for any help you can provide.

Flag this to a Moderator
Message 10 of 12
709 Views